During my initial sign up , I had a previous balance . In order to sign up a 100 dollar payment needed to be paid which was fine , I paid it . Then came a security deposit which was also fine and understandable. I was told during that same phone call that the rest of my previous balance as well as my security deposit could be spread out through payments monthly. The first bill came in requiring me to pay full previous balance with the months bill and a portion of security deposit. When I called to find out what was going on with the previous balance I was told that they can’t speed that out unless I pay the security deposit in full and that whoever told me that shouldn’t have told me that cause that’s not how it goes . The problem is , they did tell me that and it’s not my problem that they shouldn’t have . Needless to say , it’s been a stressful struggle to come up with full amount of previous balance at once and I really don’t like the surprise of being told two different things by the same company as well as the first thing I was told ended up being brushed off without any kind of help in them honoring what was first discussed.

When you first login the app clearly states that it will share info about you. There is no way to turn this off and is a login requirement.Per their guidelines:Through your use of our Site and Services we may collect Personal Information (“PI”), which is information that identifies you as an individual or relates to you as an identifiable individual. PI may include, but is not limited to, your first and last name, home or business address, email address, and telephone number. We may also combine the PI that we collect on our Site with information we collect about you offline.

Bge is scamming residents out of their money by lying about the amount of gas that’s being used in these homes. Theirs no way everyone bills have increased by 100 or more in recent times. Bge needs to be investigated for this. Some things just doesn’t add up. I have used less gas over the past month and my bill has been higher the the previous month I even brought a Wi-Fi thermostat to control when I’m not home and still a increase even set it to 68 from 7 am to 6pm and still the bill gets higher at this point I know very well they are lying about prices.

All other apps allow me to set up reminder notifications. Every single time I try with this app, I receive an error message stating that it can't be done and to call the customer service center. The reason I have the app is to minimize contacting anyone. All I want is a reminder that my bill is due! Is that so hard to ask for??? BTW, trying to schedule it on the website doesn't work either...SMH By the time you guys get it to work, I would have moved by then.I wish I could have PEPCO. Never had any problems with their app.

iPhone X iOS 11.3 Yesterday my neighborhood had a planned outage. About an hour after it was to start, I checked the app and sure enough it showed that my power was out. A few hours later, I went back into the app to check on things, and found that there’s no way to get an update (reload the information). Clicking on another page of the app and then going back to the outage page didn’t help either. So I closed the app and tried to reopen it, and got a message stating that the app couldn’t be opened and that I should check BGE’s web site. What??? As far as I’m concerned, that makes the app pretty useless.

I think the app itself is great, but recently it hasn’t been functioning like it has in the past. I’m having the most trouble in the ‘Peak Rewards’ section. There you can turn on/off your unit and adjust the temperature. Each time, it times out and says ‘unable to retrieve data, try again’, but that doesn’t happen in the other sections. 🤔 Plus when you try to edit your weekly timed temperature settings, it reverts back to whatever it was before. I hope this can be fixed because that’s what is holding the app back from being the great resource it once was.