Service Victoria

Name: Service Victoria
Rating: 2.3 (16 reviews)
Author: Victorian Government

Utilities

Only for iPhone

Free

16 Ratings
Ages

9+
Years
Category

Utilities
Developer

Victorian Government
Language

EN
English
Size

74.6
MB

iPhone

We’re making it quick and easy for you to get things done with the Victorian government. You can find more than 100 services, including: • Digital driver license • Car and boat registration • Ambulance Victoria memberships • Working with Children Checks • Solar rebates • Fishing licences • Seniors and veterans digital cards • and much more Tell us what you think: https://service.vic.gov.au/message

Ratings & Reviews

2.3

out of 5

16 Ratings

Unable to link COVID vaccine certificate
10/27/2021

gredear
Still unable to load COVID vaccine certificate on iPhone 6 iOS 12.5.5 Service Vic version 1.15.0, safari pop up allowed.

Developer Response
Hi gredear, this could be an issue with the settings on your iPhone if you're using iOS 12. Here is how you can fix it. 1. Turn off your pop-up blocker in the browser setting. Do this by tapping 'settings' on your home screen. 2. Scroll down and tap Safari or Chrome. Turn off the toggle next to 'block pop-ups'.Please let us know how you go by updating your review.
Unable to link COVID vaccine certificate
10/27/2021

gredear

Still unable to load COVID vaccine certificate on iPhone 6 iOS 12.5.5 Service Vic version 1.15.0, safari pop up allowed.
Developer Response 11/09/2021
Hi gredear, this could be an issue with the settings on your iPhone if you're using iOS 12. Here is how you can fix it. 1. Turn off your pop-up blocker in the browser setting. Do this by tapping 'settings' on your home screen. 2. Scroll down and tap Safari or Chrome. Turn off the toggle next to 'block pop-ups'.Please let us know how you go by updating your review.
Unreliable
01/31/2021

Scott Robinson (quad)
There’s a lot to like about the SV app. It’s small, it’s fast, it works on all devices. It isn’t invasive!But, it also needs to work reliably.- The QR codes are too complex (too much data!) and so are hard to scan in anything but perfect light - The app slices are inconsistent; when they don’t appear (which is often!), the website is opened instead… and there’s no way to checkin on the website- The “skip” button on first launch doesn’t actually work
Unreliable
01/31/2021

Scott Robinson (quad)

There’s a lot to like about the SV app. It’s small, it’s fast, it works on all devices. It isn’t invasive!But, it also needs to work reliably.- The QR codes are too complex (too much data!) and so are hard to scan in anything but perfect light - The app slices are inconsistent; when they don’t appear (which is often!), the website is opened instead… and there’s no way to checkin on the website- The “skip” button on first launch doesn’t actually work
No App transparency and slow
08/01/2021

Victoria-melb
As it is mandatory to use the app more transparency on usage data would be welcome. Some data is stored for 28 days, some indefinitely.The app is also very slow to load an an iPhone 12.

Developer Response
Hi Victoria-melb, Sorry to hear the app is slow to load to your iPhone 12. Can you try updating to the latest version of the app and see if this improves your experience? When you check-in by scanning a QR code with the Service Victoria app, we'll only use your details for contact tracing if there's a COVID-19 outbreak. If there's no outbreak at a venue you've been to, we'll delete your details after 28 days. We won't use your details for marketing or other purposes. More at www.service.vic.gov.au/check-in-privacy
No App transparency and slow
08/01/2021

Victoria-melb

As it is mandatory to use the app more transparency on usage data would be welcome. Some data is stored for 28 days, some indefinitely.The app is also very slow to load an an iPhone 12.
Developer Response 08/09/2021
Hi Victoria-melb, Sorry to hear the app is slow to load to your iPhone 12. Can you try updating to the latest version of the app and see if this improves your experience? When you check-in by scanning a QR code with the Service Victoria app, we'll only use your details for contact tracing if there's a COVID-19 outbreak. If there's no outbreak at a venue you've been to, we'll delete your details after 28 days. We won't use your details for marketing or other purposes. More at www.service.vic.gov.au/check-in-privacy
Cannot link Covid vaccine certificate in iPhone 6
10/28/2021

unlucky_user
Cannot link Covid vaccine certificate in iPhone 6 iOS 12.5.5 with the latest version Service Victoria 1.15.0. The pop up blocker in Safari is DISABLED.

Developer Response
Hello unlucky_user,can you please tell us more about what you are seeing so we can help you further? Are you adding your certificate via myGov or the Medicare Express Plu app? There is a step-by-step guide on how to add your COVID-19 digital certificate at our website service.vic.gov.au/covid-19/add-covid-19-digital-certificate
Cannot link Covid vaccine certificate in iPhone 6
10/28/2021

unlucky_user

Cannot link Covid vaccine certificate in iPhone 6 iOS 12.5.5 with the latest version Service Victoria 1.15.0. The pop up blocker in Safari is DISABLED.
Developer Response 11/10/2021
Hello unlucky_user,can you please tell us more about what you are seeing so we can help you further? Are you adding your certificate via myGov or the Medicare Express Plu app? There is a step-by-step guide on how to add your COVID-19 digital certificate at our website service.vic.gov.au/covid-19/add-covid-19-digital-certificate

We're making the app easier to use with performance fixes, service and feature updates and bug fixes.

Version 1.53.0

18h ago

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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