My Optus

Name: My Optus
Rating: 4.5 (1102 reviews)
Author: Optus Mobile

Made for you

Free

1.1K Ratings
Ages

4+
Years
Category

Utilities
Developer

Optus Mobile
Language

EN
English
Size

160.1
MB

The My Optus App is the easiest way for customers to manage all of their services, and get support when you need it. * SubHub  View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus * Shopping experience  Making it even easier to shop and buy with us * Messaging  Access 24/7 support at your fingertips * Payments made easier  Make fast, secure and easy payments * Not an Optus customer?  You can still download My Optus App to experience the Optus network and shop our latest deals Help & Support: https://optus.com.au/support Optus Privacy Policy: https://www.optus.com.au/about/legal/privacy

Ratings & Reviews

4.5

out of 5

1.1K Ratings

Daily usage breakdown does not work on the app
01/11/2022

traveling in Australia
I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…

Developer Response
Hey there, sorry to hear about the trouble you are having with the app. App data breakdown can take 24-48 hours to update. If needed, please reach out to our 24/7 Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages, so they can assist further. Thanks - Mary
Daily usage breakdown does not work on the app
01/11/2022

traveling in Australia

I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…
Developer Response 08/11/2023
Hey there, sorry to hear about the trouble you are having with the app. App data breakdown can take 24-48 hours to update. If needed, please reach out to our 24/7 Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages, so they can assist further. Thanks - Mary
Optus
07/28/2024

Zara Maywin
I love Optus because they are very reliable. It I don’t pay my phone bill on time they notify me and don’t automatically turn off my service. If I don’t have enough funds at the time I can always ask for an extension which usually gets approved. If I’m having trouble doing any of these online I can call their 24/7 customer service team and get it sorted. I’m a loyal customer and will be for a while.

Developer Response
Hi Zara, we appreciate your loyalty and are pleased to hear you are enjoying our service! We'll endeavour to keep it up! Sarah
Optus
07/28/2024

Zara Maywin

I love Optus because they are very reliable. It I don’t pay my phone bill on time they notify me and don’t automatically turn off my service. If I don’t have enough funds at the time I can always ask for an extension which usually gets approved. If I’m having trouble doing any of these online I can call their 24/7 customer service team and get it sorted. I’m a loyal customer and will be for a while.
Developer Response 07/30/2024
Hi Zara, we appreciate your loyalty and are pleased to hear you are enjoying our service! We'll endeavour to keep it up! Sarah
Poor
10/18/2018

miriwinklex
I have been in Australia for 2 months now, I have set my auto recharge multiple times, but it never clears. So each month I have to manually enter my card, after realizing my data has expired in unfortunate circumstances. On top of my auto recharge never working, whenever I try to make a payment I have to enter my card MULTIPLE times in order for it to go through. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. It gives you the option for a live chat, to which no one is available. Overall it is a frustrating process having to deal with Optus.
Poor
10/18/2018

miriwinklex

I have been in Australia for 2 months now, I have set my auto recharge multiple times, but it never clears. So each month I have to manually enter my card, after realizing my data has expired in unfortunate circumstances. On top of my auto recharge never working, whenever I try to make a payment I have to enter my card MULTIPLE times in order for it to go through. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. It gives you the option for a live chat, to which no one is available. Overall it is a frustrating process having to deal with Optus.
Do NOT get Optus!
06/19/2022

weezie95
First, I had to go to the store to recharge my account - no way it would recharge, even when on chat with customer service. At the store, they could only offer a different, rotating plan, which I did not want since I only needed it for one more week! Since I had no other option, I got it and now I CANNOT CANCEL IT!!!!! Can’t get hold of them online, by phone or on the app! Horrible service! I repeat: do not get Optus. Try Vodaphone instead. I will next time.

Developer Response
Hey there, sorry to hear about the poor experience you have had with the app and getting assistance, this is not the customer service we strive to provide. Please reach out to our 24/7 Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages, so they can assist further. Thanks - Mary
Do NOT get Optus!
06/19/2022

weezie95

First, I had to go to the store to recharge my account - no way it would recharge, even when on chat with customer service. At the store, they could only offer a different, rotating plan, which I did not want since I only needed it for one more week! Since I had no other option, I got it and now I CANNOT CANCEL IT!!!!! Can’t get hold of them online, by phone or on the app! Horrible service! I repeat: do not get Optus. Try Vodaphone instead. I will next time.
Developer Response 08/10/2023
Hey there, sorry to hear about the poor experience you have had with the app and getting assistance, this is not the customer service we strive to provide. Please reach out to our 24/7 Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages, so they can assist further. Thanks - Mary

We've been busy making My Optus app even better for you: * View up to 12 months of your payment history * Widget improvements for a smoother experience * Improvements to Messaging and how we handle complaints * Fixed an issue in nbn assist where planned network outage information wasn't displaying correctly * General performance and accessibility improvements

Version 10.39

Dec 8

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers