I have the Hume Pod and the Hume Band. Overall I like the product. Most of the time it works the way it should, and it gives me really good insights into my health. I love that the app is free, especially since the equipment was quite the investment up front. The things that could be fixed/improved... The Hume Band dies quickly. I'm lucky if it lasts a full two days before needing a full charge again. Also, any time it syncs with the app, if I have any other Bluetooth connected to my phone (including earbuds) it cuts the connection. This is incredibly annoying, especially if I'm on a call and my band decides to randomly sync without any prompting. Suddenly my call will drop or cut out really bad. I've never had any other product do this before. For the Hume Pod, the actual weigh ins take several tries. I've had my products for over a month now, I've watched quite a few videos and have read online reviews as well to find the best way to "weigh in" and it still takes me at least 4-5+ tries. Some mornings I've had to give up and not weigh in because I just don't have the time for it to keep failing on me. The final thing, I'd like to ask for what "normal" or "typical" ranges are. I know everyone is different, but I have a few areas where I am out of range, but I have no clue how far out of range I am. Can something be added in the future for users to see a range of "typical" ranges for each area?

My scale works. The app has stopped syncing data from apple health since April and I reached out to hume several times about the issue with no resolution. I initially thought it was going to get better when I upgraded my phone to an iPhone 16! It did not matter. I wear a oura ring that syncs perfectly with the health app meaning that I have a constant flow of sleep and activity data. When I get a health report from Hume, I get a score of 236 out of 900 because no activity or sleep data is available. I could let it go if I wasn’t paying for the Hume plus subscription! I am very disappointed in their customer service. Now they are pushing the band, why would I? I am paying for a service I am not getting and the company does not seem to care. So Far this is the worse investment I made on my health this year because I am paying for a device who is feeding me erroneous health score every week. Even though I know the scores are false they still cause me distress. Unhappy customer hereBack one year later, customer service took care of the band, they sent me a new one and it has been smooth ever since. I have had some issues with the band missing my sleep sometimes or having some issues connecting, but it’s usually an easy fix. So far, I am satisfied, and I expect that things will improve with time. I would recommend.

So I’ve had the FitTrack app for over a year now. (And no I never had the old app to mess with the current.) I have worked with their customer service back and worth for days and we came to no conclusion or just an ignore in response.. I have deleted and reinstalled the app at least 5 times.. and yes I have restarted my phone.. there is a very big problem with this app and scale and it basically makes it just a normal scale that tracks your weight and nothing else.. on top of that you have to put in the weight manually.. what is supposed to happen is you tap “weigh in.” On the app, then stop on the scale, there are 3 circles that buffer. First one is weight (which works great), the other two don’t work and just buffer until my scale turns off.. they are supposed to log your estimated fat% and other data, then it plugs it directly into your app and you’re done. It worked for me for a few weeks and I’m not sure if an update broke it or what but it’s been like this for over a year now and still no fix? It’s very frustrating for paying for this scale and expecting to get these benefits and then it just turns out to be a basic scale in the end. I am open to keep troubleshooting this but I have pretty much put all effort into it. The application just needs to be fixed, but I’m not sure if I see this happening after a year of issues.. if this problem gets fixed I will change my review.

I bought my smart scale BEFORE I was forced to buy into this stupid app. Let me tell you I LOVE my smart scale and the app that was originally meant to be downloaded with it. Fast forward a year. An update comes out and says I cant use the old app anymore and mow have to PAY $10 a month to use this new app with my scale. Whatever it is what it is. The app looks super promising at first. You can track your calories, set your weight, goal track your water intake, etc. so I get rid my other apps that I use for these things because now I have it all in one place. Not even a day in I’m struggling to find the correct foods to be able to accurately log my calories to the point where I cant even track eating a single egg without wasting my time to manually enter in each food item’s calories for every single meal. Never had this issue with any other app that I’ve used to track calories. Because of how difficult it is to track my calories I rarely use the app as intended aside from using it for my scale. Which again is absurd because I was doing that for a year FOR FREE before I was forced to buy into this one. At this point I feel like I was scammed. And if I wasnt a year into using my smart scale I would return it for a regular one and just kept my other apps.