I joined an amazing community that was only accessible from the Heartbeat Chat app. The community itself (people/how it was run) is amazing. This app, however, is frustrating and made me leave the community and delete the app.Most recently, when I went to post a new thread or a comment, the app showed me that it had posted but in actuality never published the comment. On my personal device I could see the comments and posts I shared (no error message etc), but if I asked (via a different app that actually works) whether my community could see it, there was nothing there. Incredibly frustrating - especially for an app that’s supposed to connect people - to feel like I’m invisible. The Notifications and Activity pages are also suffering huge glitches and don’t refresh. I would get a notification to my phone about a post, then click it, go to the app, head to Activity to locate the actual post, and Activity would have outdated information or be empty. There’s no way to pull down the Activity page to request a refresh…just a frustrating blank page where information should be.This app is deeply disappointing and frustrating. I do not recommend it.I am willing to re-download the app and adjust my rating if the developer actually fixes these issues. But for now, this app is a complete waste of time.

Our new community absolutely loves the Heartbeat Chat app with it’s rolling feed and easy access to all functionality. It keeps us connected when we’re on the go. We even had a poll to choose which color the app would present in on our phones. Until recently, we were using another community platform that didn’t even have a mobile app, so Heartbeat’s app is a welcomed improvement!

There are a few kinks to work out here… for example, users cannot change their RSVP to an event after confirming. Users also cannot join public threads via the app. But overall the UI is simple and the notifications are FAST, unlike the Mighty Networks platform that I am currently on. Can’t wait to fully switch over.

Is Heartbeat perfect no. Did it used to have a ton of glitches yes. It was brand new! I’ve been watching the platform grow and change to better user experiences. I love the changes they are making. They do listen to the community and again are still a relatively new platform compared to the “big guys” out there.

I’ve been using HB for 2+ years and it is wonky. My phone app will show I have a communication of some sort but refused to show me what it is. I have to get on my laptop to figure it out. That is only one of about 10 daily complaints I have about the system. Could so easily be better than this.And I’m pretty sure all those ultra enthusiastic reviews are from Heartbeat makers or paid reviews. No one could legitimately be that happy about this app 🧐

I run a community with Heartbeat and encourage everyone to download the app. It had some bugs initially but works very smooth and quickly now. I’d love to see it resize for iPad in the next version but for now it works great on my phone and my members actually use and like the app - which is the key!