OfficerMetrics was never stellar to begin with. Every time it gets an update, it causes more crashes, particularly with iPhones. by far the worst offense this app has, is its lack of reliability. One minute it’ll be up and running fine, the next it’ll be flip-flopping online and off-line. The system has a habit of eating reports. it seems like every time I have to write an incident or activity report, I have to wait a full minute just for the app to finish getting ready. Then when I hit submit, it tries to submit the report, only it never does. It’ll keep trying to submit for 10+ minutes, locking me out of any other feature. Then, when I reset the app, the entire report is lost.With each successive update over the passage of months, these features just get worse and worse. No quality of life improvement.Used to be, I could submit a report in about 2 to 3 minutes. Now, it takes me at least 15 minutes. Every. Time.

This app is unusable. It will not display any of the drop down menus, It doesn’t save my reports when I open other apps, and it has slow clunky menus. This was all reported in my last review and in an email over a year ago. They don’t care to improve and don’t care to make a usable or reliable app. If you are a security company, please go with another app for the sanity of your employees.

I’m unable to upload photos, the app is not user friendly in a way to make my job easy, as I patrol at night instead of taking 2-5 minutes reporting what I need to now takes me 10 minutes minimum. My company is forcing us to stick with this app and it’s bringing the moral of the entire team down. I would like at least an upload photo feature to make it easier to use.

Lori P. was a huge help with some sms issues our site phone was having and did an amazing job. Made it quick and easy and very professional!

Can’t log out of app, and anytime I try to submit a report or scan an nfc tag it just stays stuck on processing so I’m never sure if they actually went through or not. This app has been glitching for several weeks now and the issues are the same.

I’ve been using this app for a couple years now and recent improvements have made it better