The app is easy to use and helped me stay organized during my carnival visit. No need to stand in line for tickets. Everything is done through the app. It was also helpful to be able to transfer unused tickets.

Used the app to get my ticket. Seemed to work fine. Checked my ticket multiple time before leaving yesterday midday. I went with my 2 daughters and their families and small grandchildren. As we were entering the access point the app just kept spiraling and would load my ticket. My phone showed 5 bars and 5G access. Everyone got in but me. So there i was watching my grandchildren and daughters move forward in the crowd and i couldnt get in. Imo the app is pathetic. If it wont work to get you in, what good is it. The attendant said i could go to the ticket office. Lol right. The attendant told me to restart the app and try again. I did that at least a dozen times with no ability to bring up my ticket. I shut down restarted my phone. That worked. By that time 20 minutes had passed and others were separated. So beware…

So the app is GREAT when you have good service to use it. You can look up food, see the map, use all your tickets and whatnot, but I was constantly without service even when connected to the carnival wifi or the app would glitch and say I didn’t have tickets when I did. My recommendation if you buy carnival packs is to go to guest services and have your tickets printed when you get there to avoid waiting in a long line just to get to the front and your tickets won’t load. Also go to one of the free portable charging stations and grab one for the day bc the app does drain your battery.

I didn't think there could be a worse ticketing service than Ticketmaster but here we are. I had to set up an AXS account through the app and when I went to verify my email, it said I was a robot. I tried the chat support but it just says "connecting you with agent" and no agent has popped in an hour later. That's not "live chat", at least estimate how long the wait is so I'm not stuck at my computer. Had to search for a phone number and now I'm stuck listening horrible hold music with no end in sight. I hope the rodeo finds a better ticket partner next year that actually has staff that works there.