Advantis Credit Union Mobile 4+

If I could leave this app negative 100 stars - I would! The mobile deposit feature is useless and takes me on average 15-30 tries to get it to accept the mobile deposit. When I was considering switching from a big bank to a credit union, one of the most important features for me was mobile deposit, which worked perfectly when I opened my account here years ago. It was seamless. I don’t know what they did to this app, but over the last year and a half or so, it just keeps going downhill. No matter how many times I’ve uninstalled and reinstalled my app, called customer service to complain and pray that the new updates will finally fix this issue - zero luck. Every time that I take the photo of the check it instantly says “unable to authenticate” and boots me out of the app. Now, I’m locked out of my account and have to wait until tomorrow to deposit my checks. The level of frustration this is causing in my life is not worth banking here. I’m very much considering switching to another bank because I just can’t take this anymore. Life is too short to add ongoing tech issues and delays when it comes to our finances and life. Fix your app, Advantis!!!! I can’t be the only one with this issue.

However, for the past 6 months the app has not been working properly for The credit account. Last fall every transaction was listed twice which lead to confusion about what was actually posted to the account. That took over 3 months to fix.
Now, for the past 2 months, they have taken the credit account off the app because of problems. Consequently, I can’t see any account info or make payments to it. Since I am paperless, I have been in the dark about my account for 6 weeks. To make a payment, I have to call the online banker.

Too many problems.

I wish the mobile banking platform utilized more of your screen’s space. It seems like everything is centered, which limits the information. I also wish that basic information was provided on the details screen for each account. For example, Routing and Transit Number. I should have to look for that in another location. Finally, why can’t you embed wire instructions into the account details section, or payroll direct deposit, or ACH instructions. Everything you need to manage your account/sub-count should be easier to access.