Unitus Community Credit Union 4+

Great work on the new app. I find it a lot more intuitive than previous version. I also like the greater consistency between the desktop and the app. I do miss Total Finance a little, but there are other apps out there like Mint that can do similar things for me, and I’ll be sure to utilize your budgeting options. A lot of times, well-advertised upgrades are a huge disappointment and often a step backward. This one is actually an upgrade.

One suggestion: On bill pay, please give us the option to choose the date the payment is withdrawn, rather than the “deliver by” date. Or show both prominently. I almost accidentally overdrew my account by not noticing this change, because the delay can be different for different payees. Thanks!

Hi valued member - thank you so much for your feedback. We will absolutely forward your comment to our Digital Banking team for consideration - it’s really helpful to hear from our members and find out how we can make this the best app possible for you. We appreciate your comments, and your membership! Have a great day. -Marissa F.

The new update is absolutely awful. It looks and feels terribly unprofessional, as it has a thick black bar on the top and the bottom as if it was not intended to be formatted on an iPhone. Additionally it will not let me confirm my information, thus I am essentially locked out of my bank accounts and can not see their balances. I have tried calling their service phone number, but the bank has very particular hours and because it is closed I can not receive any help. The new app has essentially cut off my ability to access my bank account and I am extremely unhappy with the poor update.

Hi 8ipods - so sorry to hear you’re experiencing difficulties! We’d love to walk you through any issues you’re having and get you set up and feeling comfortable. While our Member Support line is available weekdays from 7:30am-6pm and Saturdays 7:30am-4pm, we’d also be more than happy to reach out to you during a time that works best for you. Please send us a message and let us know your preferred date/time and phone number and we look forward to connecting. Thanks again for your patience. Hope to hear from you soon! -Marissa F.

I love the apps functionality. It gives you a “snapshot” of your accounts when you open the app so you don’t have to sign in every time which is great. I love how easy mobile deposit is as well. I’ve been with Unitus for years and me and my family love the app. My complaints are appearance based. The app is not dark mode compatible nor does it have any feature that can make it dark themed. It also recently was updated and the app is now pretty cold looking. The app before had a great orange theme going on and while it was a little blocky, I much preferred it over this cold and sterile appearance now. It feels like im entering an examiners room or something. Please bring some personality back to the app.

Hi valued member - Thank you so much for sharing this with us and I apologize for the inconvenience the app has caused you. I will be forwarding your feedback to our digital banking team. I also want to assure you that we are working to continually update and enhance the app so your feedback is truly appreciated! Should you have any other feedback, please do not hesitate to let us know. Thank you, Laine C.