Maps CU 4+

MAPSCU our bank of choice

I had to wait through the weekend to visit MAPSCU to see what else needed to take place after an attempted Scam. I immediately called MAPSCU when I realized this wasn’t the business I thought I was in contact with and was greeted by Julie in the Call Center. Monday my husband and I met with Adair Pelayo, Financial Services Specialist at the South MAPSCU location, as I needed to have my debit and credit card replaced. He did that and helped me change the passwords as I was still in an emotional state. I mentioned to Adair that I had a lot of work ahead in changing all our Auto Pay accounts. He said that Julie that I spoke with earlier in the Call Center had changed and updated our account numbers. MAPSCU is our only financial institute by choice due to their support when needed.

I would never refer anyone to this bank.

The bank canceled my debit card because someone had supposedly called and reported my card lost/stolen. Maps then failed to contact me to let me know that someone had reported my card. But check this out, I’ve had my card in my wallet the whole time.. I only found out my card was canceled because it was declined when I was grocery shopping. When I called the bank to figure out why my card got declined, they told me that bs story about my card being called in. Maps then told me I would receive a new card in the mail because the card I had the whole time couldn’t be reactivated... it’s been nearly two months and I still haven’t gotten my card!! This is the worst bank I’ve ever had to deal with. I stopped depositing my paychecks into the account because their records didn’t match the number of times I had deposited and when I brought it up to the branch manager she got an attitude with me and it was on Christmas Eve weekend. They wouldn’t cash my check. Don’t go through them!!! Fare warning.

Developer Response ,

Hey Whitestag16, We're incredibly sorry all of this happened. We truly care about customer experience and we want to help you fix this situation. If you can, please contact us at 1-800-688-0181 and we'll help sort this out.

MAPS CU long time customer

MAPS CU us an excellent banking institution! Competitive and diligently serving the needs of the customer. I personally am extremely satisfied with the online services and paperless cost-saving, earth-saving efforts for all my banking needs.

I also recently became the gullible victim of an online scam! The local MAPS CU branch, in Monmouth, was efficient and calming to me, as they closed my credit card and filed my claim. I am grateful for their support and constant guarding of my account.