AirMini™ by ResMed 12+

Useful, but falls short

I use my AirMini device when traveling away from home. It’s small and portable and beats lugging around my larger ResMed AirSense 11 home device. For the most part, the AirMini app functions in a similar way as the AirView app for my Air Sense 11 device, which is a good thing. However, there are two aspects about the AirMini app that fall short. Firstly, the app indicates that nightly sleep data is uploaded to the cloud, but what cloud?? I’ve exchanged messages with my sleep doctor, the medical device company where I purchased the AirMini (as well as Sense 11) and neither know how to access the so-called uploaded data. I even reached out to ResMed directly and I didn’t get a useful response. Secondly, unlike the AirView app, there is not an option to generate a compliance report. Since my doctor and insurance company don’t see uploaded data from my AirMini, it would be nice to be able send them a detailed report. Sending them pics of each nights results displayed on a colorful wheel displayed on the app just doesn’t cut it.

Respuesta del desarrollador ,

The AirView program can accept and report on data from your AirMini machine. If they need access to AirView or they need assistance gathering your data from AirView, please ask them to contact our Technical Care team at 1-800-424-0737 and we can walk them through how to download the data and obtain what they need to read the data.

App is useful, still needs improvement but making progress

I have had the air mini and app since they first were released. I have found both important travel “companions” and have started using them at home. I am still frustrated that the long-term data doesn’t seem to be stored anywhere. Most frustrating are the difficult standards for rating excellence which over time are discouraging (to this user!). To constantly get grades of 60-70 with an occasional 80 makes trying an arduous path. Furthermore the suggestions for improving are at best sketchy . This is especially true of mask “adjustment” (in instructions it says “not too tight”). Also amount of sleep and the negative points 6 hrs gets (isn’t it relative?). I strongly suggests an upgrade of accessible IT and a further research development to make this clearly a “winner”

Help

I purchased an AirMini a couple of months ago and have absolutely loved the machine. The app has worked fine up until a couple of days ago when suddenly it would say I am only using the machine for two hours when in fact, I was using it for eight hours. It’s happened about three days in a row and I don’t know what to do to correct it. I did not get up, turn it off, or disconnect it, just slept continuously, but it still showed fewer hours than was actually used.

It’s a shame that with the magnitude of negative feedback, one would expect Resmed to be very humble, apologetic, and extremely eager to help it’s customers. My cpap company that I work with says that even though they sell Resmed products, they find Resmed as a whole very hard to work with and have an arrogant attitude and lack a willingness to help. (probably due to the Phillips Dreamstation problem, they feel they’re the only game in town and don’t need to provide excellence of service). When I read the response from Resmed to one of the reviews crying out for help, I was shocked by the lack of remorse, caring, or humbleness on behalf of Resmed in their response.

Respuesta del desarrollador ,

We regret to hear about the issues you're having with the AirMini app. We understand your concerns about customer service and want to assure you that feedback like yours is valuable and helps us improve. Data from your recent session may take a few hours to process and display, so you may initially see only partial data. If no data from your session has been transferred to AirMini app or displayed on the machine itself after 24 hours, please contact us directly at airminiappsupport@resmed.com for further assistance.