Albert: Banking on you 4+

Don’t do it!

The app itself with Genius is great and a great tool to use. Other than that- there is no phone number to reach them. They have a text genius number and it’s very vague you can’t text a real person. I got my direct deposit sent to Albert, payday came and I noticed I did not receive my money. I called my payroll department confirmed the acct and routing number, they sent me my check stub and everything was correct. I wrote an email to Albert and included the check number that was made out to them, the amount it was for, the date my employer deposited the check and they responded saying they don’t see that check number. They asked if I can send them a copy of my paystub - I did, literally minutes upon opening that email. I asked them for a phone number where I can reach them because I need my money ASAP - I need to pay my rent and my car payment. And I have yet to receive anything from them. I sent them another email through my work. Nothing. Don’t waste your time, energy or money on this company they are scam artist! Very disappointed- was really liking the navigation of the app. I went to Facebook to see if there’s any way maybe I can reach them through there and come to find out a lot if people are going through the same thing!!! Next step is contacting BBB see if we can get things moving along or getting them shut down. Nobody should have to go through this!

Developer Response ,

Hi there — we're constantly trying to improve our products and our support services. With millions of members, we've found the most effective way to offer support is through text (639-37) and email (support@albert.com). Please note, we're here to help Monday–Friday (6am–6pm PT) and Saturday–Sunday (9am–6pm PT).

Could be a Godsend

I’m navigating my way through right now & am finding it fascinating. I’m retired, I’ve had a terribly harsh run with life’s realities, with some terrible losses of friends & family, including my Dad & my dog. My two best friends are gone, I survived a heart attack from which I flatlined 3 times and was given a 1 in 1000 chance of survival and without being able to stop the aging process, I’m at a stage in life where I would like to ride off into the sunset comfortably. I care for elderly family, underprivileged and I rescue any animals I can. I worry about money, though it’s not the most important thing in my life. I love my God, my family and my friends. I tip everyone more than mostly everyone and that includes from Dunkin Donuts, to mechanics, to waiters, waitresses and many others. I donate to charities and homeless people and I won’t stop. I am somewhat reckless with my money, in that I probably waste a lot. I should be able to have a wonderful life now that I’m retired, but so far the two years have been tumultuous. If this app helps me to sleep easier without worrying I’ll run out of my nest egg then I’m all in. Thank you for this. I hope it works. So far the information is vast and as I preliminarily see, it could just be the answer I’m looking for. I’m much better with a rigid plan. This will keep me aware of what I’m doing & where I’m wasting & throwing money away unwisely.

Great App with excellent and very useful services/functions!

Great app that is always very helpful. Many great uses. Genius can be helpful if you take the time with it. Rainy Day savings service is a cool idea but would be extra nice if it transferred immediately in case You decide never mind on it want to use it right away instead. However I won’t let an unreasonable expectation/ desire lower the rating because there is no bank in the world as far as I know that can guarantee instant everything… So just fyi if you’ve putting a 20 in the rainy day savings; expect not to be able to use it for a couple days. The purpose of savings is… to save… not put in there to use right away…. So the more I talk about it… The more it makes sense……. Yeah the advances can be great… if you wait it’s literally a free service… (I never do I choose to pay the instant fee every time hahahaha) but that’s a whole other…. Anyways… great spending tracker/budget allocator/fund manager… as well as a great debit card that functions just like any other banks debit card… completely free… (the only thing pay is genius and if you want your advance immediately and not have to wait a business day).. I can probably keep going but I’ll leave it at this… I recommend this too anyone that could use any of the mentioned services!