Allegiant 4+

I’ve been flying Allegiant Airlines for about 3 years now. I fly about 3-5 round trips a year. No problems with flights other than a few weather related cancellations. The rating would be 5 stars if not for issues with the app.
My problem is with the Allegiant App. It will not let me log in to my account. I have no trouble logging in on a computer or through the browser on my iPad. I’ve purchased my flights from both. But to log into my account on the iPhone app I keep getting a warning: “The provided authentication was invalid.” I’ve tried resetting my password from the computer and from my phone. I’m always able to log into my account from the computer but never from the phone. Not sure why, but it’s frustrating.

Craig Ewing

This is my first time flying Allegiant and so far I’m really impressed. Currently I’m waiting for my flight to board, but the check-in process was really easy. In fact, the only line I had to wait in was the one at security. I checked in and dropped my bag off by myself. Most of the negative reviews I’ve read here had more to do with the airline than the app. And if those people took the time to read their policies BEFORE they made it to the airport to check-in they probably would have seen that they charge for every little thing, but my flight to Asheville was $38!!!! How can you beat that? And the two employees I’ve encountered so far were very friendly. So give the airline a chance, just do your homework beforehand.

As for the app, it works quite well. I would however recommend two improvements. One, have the ability to add your boarding pass to Apple Passbook. (That should absolutely be a function these days) Two, I don’t see where it shows you which gate your plane is boarding through. That would be extremely helpful as well. Other than that, I like it very much. Kudos!

In fairness to this company every aspect of the actual flight process and crew has always been good. Sure there are changes and delays but that’s pretty much inevitable so I don’t thing anything of it or count it against them. So as a company to fly with truly, five stars.
This app on the other hand…… Useless.
Seriously I don’t feel like I’m asking for a lot here, but when delays in departure times occur, or a gate is changed, UPDATE THE APP!!!
Come on people this should be your first course of action.
Instead thanks to this useless bit of software if anything gets switched up at any point, you had best be paying attention because they are not going to notify you or even update the app in any way to reflect these changes. Frankly if the app can’t provide genuinely fundamental information such as this, well then really what good is it even doing?