Avelo

Name: Avelo
Rating: 1.8 (810 reviews)
Author: Avelo Airlines

Surprisingly low fares

Free · Designed for iPad

810 Ratings
Ages

4+
Years
Category

Travel
Developer

Avelo Airlines
Language

EN
English
Size

37.8
MB

Hello, Avelo – Travel Made Simple! The Avelo app is designed to make your travel experience smoother and more convenient. - Easy Navigation: A modern, intuitive design for managing your Avelo profile, including your Avelo Cash. - Simplified Trip Management: Change or cancel your trips directly from the app. - Seamless Booking: Plan and book your trips with ease, all in just a few taps. - Upcoming Trips Overview: Stay organized with a clear view of your upcoming and past trips, including all key details. - Secure Payment Management: Manage your stored payment methods with an upgraded interface for safe and seamless transactions. - Mobile Boarding Pass: Access your boarding pass 24 hours before departure for all travelers on your trip. - Real-Time Flight Updates: Stay informed with the latest flight status, arrival and departure times, and gate details. Download or update the Avelo app today for a simple and stress-free travel experience!

Ratings & Reviews

1.8

out of 5

810 Ratings

Expectations Not Met
Apr 1

NW Newb
The most essential and basic functionality of an app for travel on an airplane would be the ability to retrieve and show your boarding pass, right? Well, this app will produce boarding passes when you check in, which most of us would do a day before we fly,the app does not allow you to retrieve them afterwards and when attempting to save two passes for the same trip by two passengers, only the first can be saved. The second is a screen filled of characters which is of course unusable. The people screaming equally loud for this to be fixed would be the Avelo airline folks at the airport because of course now they have to print boarding passes for everyone whether or not you asked for it or not.
Expectations Not Met
Apr 1

NW Newb

The most essential and basic functionality of an app for travel on an airplane would be the ability to retrieve and show your boarding pass, right? Well, this app will produce boarding passes when you check in, which most of us would do a day before we fly,the app does not allow you to retrieve them afterwards and when attempting to save two passes for the same trip by two passengers, only the first can be saved. The second is a screen filled of characters which is of course unusable. The people screaming equally loud for this to be fixed would be the Avelo airline folks at the airport because of course now they have to print boarding passes for everyone whether or not you asked for it or not.
App needs help!
07/18/2022

Samidluxe
I don’t quite understand why this app does not show my previous or future trips. Click on “my account” and it goes to My Trips. But… no trips are listed there. What’s the problem? What is the point of the app if I can’t check to see if there has been any change to my flight? My first trip with Avelo, they sent an email (buried in the 217 other emails they send with promotions) saying they canceled my flight and booked me on one the next morning. HELLO! The email should have had in bold letters “🚨IMPORTANT INFO REGARDING YOUR FLIGHT! PLEASE READ!”It didn’t…it just said “Flight status update..” I HAPPENED to log into my account a few days before to double check everything and when I entered my conf # it gave me a totally diff day and time for my flight… and oh look at that, my flight was canceled and rebooked. The app should be sending push notifications regarding flight changes, reminders to check-in, etc… I had to change my plans which was FINE - glad I checked. But this info should have been in the app… Come on guys! This is simple stuff - every other airline app allows you to access all your flight info and sends reminders. Other than app issues - I had no problem with the actual flight etc… 😏 It was pretty chill and uneventful.
App needs help!
07/18/2022

Samidluxe

I don’t quite understand why this app does not show my previous or future trips. Click on “my account” and it goes to My Trips. But… no trips are listed there. What’s the problem? What is the point of the app if I can’t check to see if there has been any change to my flight? My first trip with Avelo, they sent an email (buried in the 217 other emails they send with promotions) saying they canceled my flight and booked me on one the next morning. HELLO! The email should have had in bold letters “🚨IMPORTANT INFO REGARDING YOUR FLIGHT! PLEASE READ!”It didn’t…it just said “Flight status update..” I HAPPENED to log into my account a few days before to double check everything and when I entered my conf # it gave me a totally diff day and time for my flight… and oh look at that, my flight was canceled and rebooked. The app should be sending push notifications regarding flight changes, reminders to check-in, etc… I had to change my plans which was FINE - glad I checked. But this info should have been in the app… Come on guys! This is simple stuff - every other airline app allows you to access all your flight info and sends reminders. Other than app issues - I had no problem with the actual flight etc… 😏 It was pretty chill and uneventful.
Avelo NEEDS to pay attention to customer experience!
12/30/2022

ElectricSheep2001
This app is a white labeled, cookie cutter app that does not serve customer needs. I purchased tickets online, but I cannot see them in the app? Why not? As another customer has pointed out, flight status is not shown in the app. Again, why not? The account information that I provided when purchasing tickets online is not present in the app. Why is the app not using the same account info as the website? What is the point of this app, other than to serve as a sales funnel for tickets? Why would I feel comfortable purchasing tickets through the app if my information isn’t even synced between platforms? I understand that Avelo may have purchased a white labeled app and has plans to add functionality, but these things are table stakes. This app should be pulled off the App Store until it has the necessary features to serve the minimum expectations of customer experience.
Avelo NEEDS to pay attention to customer experience!
12/30/2022

ElectricSheep2001

This app is a white labeled, cookie cutter app that does not serve customer needs. I purchased tickets online, but I cannot see them in the app? Why not? As another customer has pointed out, flight status is not shown in the app. Again, why not? The account information that I provided when purchasing tickets online is not present in the app. Why is the app not using the same account info as the website? What is the point of this app, other than to serve as a sales funnel for tickets? Why would I feel comfortable purchasing tickets through the app if my information isn’t even synced between platforms? I understand that Avelo may have purchased a white labeled app and has plans to add functionality, but these things are table stakes. This app should be pulled off the App Store until it has the necessary features to serve the minimum expectations of customer experience.
Not terrible
12/15/2021

Kmg1296
I see a ton of bad reviews and I just want to be the one to say people complain about literally anything and it’s really not that bad. While the app is a bit clunky compare to others I’ve used (JetBlue, Delta, Southwest), I was able to retrieve my boarding pass and add it to my Apple wallet which is all I really care about. That said, the “add to Apple wallet” option in the app doesn’t work, I receive an error. In order to get it to my wallet, I had to either trigger the email or SMS text, THEN use the Apple wallet option. I’ll also add I work in tech and consider myself a bit more patient and tech savvy, so maybe I’m just biased 😂 I don’t think all the 1 start reviews are warranted because the app functions pretty well.
Not terrible
12/15/2021

Kmg1296

I see a ton of bad reviews and I just want to be the one to say people complain about literally anything and it’s really not that bad. While the app is a bit clunky compare to others I’ve used (JetBlue, Delta, Southwest), I was able to retrieve my boarding pass and add it to my Apple wallet which is all I really care about. That said, the “add to Apple wallet” option in the app doesn’t work, I receive an error. In order to get it to my wallet, I had to either trigger the email or SMS text, THEN use the Apple wallet option. I’ll also add I work in tech and consider myself a bit more patient and tech savvy, so maybe I’m just biased 😂 I don’t think all the 1 start reviews are warranted because the app functions pretty well.

The release is for the updated Splash image and enhances footer navigation for quicker access to Book Flight

Version 2.1.0

Oct 30

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

You Might Also Like

Breeze Airways

Travel
CTrail eTix

CTrail Mobile Ticket App
Woonerf - Hartford Parking

Park. Pay. Be on your way. ®
NC Quick Pass

Travel
Orlando MCO

Travel
JetBlue - Book & manage trips

Get our best fares, guaranteed
Foxwoods

The Foxwoods Insider Hub
Newport Mansions

Travel
CLT Airport

Charlotte Douglas Int’l
Budget – Car Rental

Budget-Friendly Rental Cars