AlwaysSafe 4+

Never works

Very unreliable, half the time when you try to view camera you get connection failed. If the modem gets rebooted you lose complete access to view unless you unplug camera and plug back in. Bot possible if your away from home

Not working

We have 6 of these cameras in my family. Two days ago all of them on 3 different networks stopped allowing us to view them unless you happen to be on the WiFi network that they were set up on.. So if you are out and and about and want to see a live view or a recorded video when not at home you can't. These set ups are in NJ and CA. none of them work !!

The tech support is in the Philippines and Swann in the USA or AU will not talk directly to the customer. The people in the PI are clueless and are not really employed by Swann. Its a Fing mess. Also the firmware needs to be updated and the camera will not allow an update. The app is clumsy and unstable.

Not sure what a better solution is but the answer is NOT Swann. I bought these to try out the company quality and software before I did a large POE system. Glad I found out what Swann is all about first. before spending thousands.

Developer Response ,

Hello Jim Alaska,

We apologize truly for the inconvenience on behalf of Swann Communications. This doesn't seem right, our Techincal Support Team should be able to assist and get your unit to connect within a few minutes. You have been assigned a case # YONG0V.

Please call us and provide this in the reference so we can further assist.

https://support.swann.com/en_us/contact-us-r1GsXncm7

If your unit is deemed defective, we can move forward with a warranty under our 1-year warranty(provided a copy of your receipt).

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support

No push notifications..

I don’t see the point in owning a device such as this without motion activated push notifications to my phone..
however the stream quality and control are very useful. I was able to pan the camera from another state.
But still.. motion activated push notifications for unexpected visitors would be an ideal feature for future updates.

The motion alarm isn’t useful if you have pets.. it’ll just blare continuously.. And email notifications aren’t great either. I end up getting 100 emails a day of dust floating past the camera. Not useful. I stand by my original post and suggest the developer figure out how to implement push notifications.

Developer Response ,

The app does not support push notification. However, the app is able to send email alerts if motion is detected. Also, there is an audible alarm that can be set off to alert/scare an intruder. The email alerts and the alarm must be enabled in the app settings.