Swann Security 4+

Complete security made smarter

Swann Communications Pty Ltd

    • 4.7 • 28.8K Ratings
    • Free
    • Offers In-App Purchases

Screenshots

Description

With Swann Security, everything is controllable via this single app.
Swann’s wired security systems, including all of our latest DVR and NVR series, now work seamlessly with wireless solutions such as Swann's new range of Indoor and Outdoor Wi-Fi security cameras.

A list of products that work with this app can be found here:
https://www.swann.com/us/apps

Please note that other Swann CCTV and IP camera models will not work with this app. This page will be updated as new compatible products are released.

Note: This app uses a data stream that will connect to your Swann system via 4G/5G or Wi-Fi. When using 4G/5G, the video from your Swann device may be considered "downloads" by your phone service provider and could contribute to any download limit your phone data plan may have. If you exceed any plan limits you may incur additional usage charges. Consult with your mobile service provider regarding the use of a video streaming app and how it may affect your plan.

For assistance with this app, contact Swann Tech Support – tech@swann.com

What’s New

Version 4.8.7

1. Support for new Products
2. Additional feature Support for Subscription users
3. Bug fixes and general improvements

Ratings and Reviews

4.7 out of 5
28.8K Ratings

28.8K Ratings

Dog10000000 ,

Update!

I download an app called TestFlight where I was able to install a beta test app for Swann. The new update solved most of my problems. I am able to use the playback button. There still is a delay between the camera and device you are viewing the cameras on. I’m not sure if is my WiFi or the app.

The app and cameras are useless! They are never on line unless you open the app and then they still won’t come on line. Swann asked me to do a speed test on my internet so they can “diagnose “ the problem. Why should I correct their bad products. Only reason I have not brought these back to Sam’s is because my father in law gave them to us as a Christmas present. My wife wanted them up so I put them up. Know they are a $500 decorations on my house!

Developer Response ,

Hi, I'm sorry for the issues you are having. All security camera systems require a minimum upload speed to reliably work to view remotely. Could you share your Mbps upload speed test result from speedtest.net? Regards, RV-Swann team

Jpyjepers ,

Not sure how people are so happy

I bought this camera system for a vacation property so I could monitor it while not being there. The cameras went up easy and set up was easy. The issues I have is using them. Remotely, it’s very glitchy. Often it can take one to two minutes to do a playback. Recently I find I need to switch from mobile to high just to review it. Even then, it takes a long time to watch the video because it starts and stops, over and over. The other issue I have is that it constantly drops cameras. I’ve had 3 cameras that worked just fine and then they disappear from my app. Then miraculously come back days or weeks later. I just don’t understand it. I did an overhaul on the system a few weeks ago, even replacing Ethernet cables. It worked fine for a few days and then another camera disappeared. On that, there’s always one camera that constantly records video for playback and the others don’t. So one camera will leave 50 videos a day and zero for the others. I feel as though the the product is good, because from the NVR and monitor it works great, but the app is terrible. I have Arlo cameras on my other house and I can adjust the cameras so many different ways from the app. The Swann app is terrible compared to the Arlo app. You can’t hardly do anything from the app, including watching your cameras.

Developer Response ,

Hi Jpyjepers, I'm sorry for the issues you are having. It appears you have a Swann NVR. Your NVR may need a firmware update, which you will need a USB flash drive to update. Go to https://support.swann.com/s/ Select Knowledge Base / Latest Firmware Updates and find the correct update for your system. Be sure to download the correct one, as the 8-channel and 16-channel versions are different. Let us know if this fixes your issue.

Also, v2 of the Swann Security app will be posted soon. This should also improve your user experience. You are correct, the Swann Security app presently has limited controls for the NVR settings. These will be incorporated in the app during 2021. Thank you for your patience. Regards, RV-Swann team

Kim0605 ,

Beware!!!

Recent news—- I bought a brand new up to date 1080p and it still has problems with this app. So even the new magnetic cameras doesn’t stay connected and doesn’t stream. Absolutely the worst security cameras. Don’t waste your money, DON’T rely on on Swann cameras to watch your house.... Below explains some of my issues with tech support. —. My 4 small 1080p magnetic CAMERAS DON’T WORK since swann went to the new app. I have been with the old app for like 5 yrs. and never a problem. I have these cameras to watch on my 92 yr old mother while I’m at work. I have talked to numerous techs since app switch in June and nothing they will not stream.” On Sept 22 I got a phone call from a tech named Frank who said his supervisor approved 4 new cameras to be sent to me. I HAVE NEVER RECEIVED THEM YET!” I called and ask for them to have Frank Marino call me, but i get no where!!!. The dummy’s that answer the phone keep wanting to warranty out my 1080p spotlight camera on my patio. BUT I’m not having problems with that one. However they send a refurbished spotlight camera and i never asked for it... Update spoke to a girl named Liz who said she would stay on top of this and was going to call me back, she never did and Frank still hasn’t called me back. Unreal these camera don’t work with this app, but they were fine with the old app.

Developer Response ,

Hi Kim. Thank you for your patience whilst we put the final touches on our migration portal to help automate your move across to our Swann Security app.
We have now released our portal to all users, and you can find more information, videos, instruction manuals, & a link to the portal by visiting https://www.swann.com/safe-by-swann-upgrade.
If you have any difficulties during your app move, we are ready and waiting to assist you on migration@swann.com. We hope that you enjoy our new app. – SD, Swann team

App Privacy

The developer, Swann Communications Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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