Swann Security 4+

SWANN security cameras

These are the best I’ve found on the market for the price we paid why wife & i have looked at a whole bunch of security cameras and what we’ve found out there in the market for the price was as good as it get the only set back was we didn’t get any way to be able to communicate with anyone back & forth so this is the only set back on these cameras that I found and i really don’t like that we’re in the process of seeing if there’s a way to have a speaker to be able to add on these systems because there’s a Jack on the main system too hook up a 2 way speaker but we haven’t found out how or where to get this speaker system In order to hook up a 2 way voice control communication system so we are still looking into this as I’m writing this review for SWANN hopefully they’ll see this comment and help us out if not we will not be buying this product like this ever again

Not sure how people are so happy

I bought this camera system for a vacation property so I could monitor it while not being there. The cameras went up easy and set up was easy. The issues I have is using them. Remotely, it’s very glitchy. Often it can take one to two minutes to do a playback. Recently I find I need to switch from mobile to high just to review it. Even then, it takes a long time to watch the video because it starts and stops, over and over. The other issue I have is that it constantly drops cameras. I’ve had 3 cameras that worked just fine and then they disappear from my app. Then miraculously come back days or weeks later. I just don’t understand it. I did an overhaul on the system a few weeks ago, even replacing Ethernet cables. It worked fine for a few days and then another camera disappeared. On that, there’s always one camera that constantly records video for playback and the others don’t. So one camera will leave 50 videos a day and zero for the others. I feel as though the the product is good, because from the NVR and monitor it works great, but the app is terrible. I have Arlo cameras on my other house and I can adjust the cameras so many different ways from the app. The Swann app is terrible compared to the Arlo app. You can’t hardly do anything from the app, including watching your cameras.

Developer Response ,

Hi Jpyjepers, I'm sorry for the issues you are having. It appears you have a Swann NVR. Your NVR may need a firmware update, which you will need a USB flash drive to update. Go to https://support.swann.com/s/ Select Knowledge Base / Latest Firmware Updates and find the correct update for your system. Be sure to download the correct one, as the 8-channel and 16-channel versions are different. Let us know if this fixes your issue.

Also, v2 of the Swann Security app will be posted soon. This should also improve your user experience. You are correct, the Swann Security app presently has limited controls for the NVR settings. These will be incorporated in the app during 2021. Thank you for your patience. Regards, RV-Swann team

Beware!!!

Recent news—- I bought a brand new up to date 1080p and it still has problems with this app. So even the new magnetic cameras doesn’t stay connected and doesn’t stream. Absolutely the worst security cameras. Don’t waste your money, DON’T rely on on Swann cameras to watch your house.... Below explains some of my issues with tech support. —. My 4 small 1080p magnetic CAMERAS DON’T WORK since swann went to the new app. I have been with the old app for like 5 yrs. and never a problem. I have these cameras to watch on my 92 yr old mother while I’m at work. I have talked to numerous techs since app switch in June and nothing they will not stream.” On Sept 22 I got a phone call from a tech named Frank who said his supervisor approved 4 new cameras to be sent to me. I HAVE NEVER RECEIVED THEM YET!” I called and ask for them to have Frank Marino call me, but i get no where!!!. The dummy’s that answer the phone keep wanting to warranty out my 1080p spotlight camera on my patio. BUT I’m not having problems with that one. However they send a refurbished spotlight camera and i never asked for it... Update spoke to a girl named Liz who said she would stay on top of this and was going to call me back, she never did and Frank still hasn’t called me back. Unreal these camera don’t work with this app, but they were fine with the old app.

Developer Response ,

Hi Kim. Thank you for your patience whilst we put the final touches on our migration portal to help automate your move across to our Swann Security app.
We have now released our portal to all users, and you can find more information, videos, instruction manuals, & a link to the portal by visiting https://www.swann.com/safe-by-swann-upgrade.
If you have any difficulties during your app move, we are ready and waiting to assist you on migration@swann.com. We hope that you enjoy our new app. – SD, Swann team