Amy’s Drive Thru 4+

Amy’s drive through is a game-changer when it comes to fast food. I love almost everything on the menu but I hope to see some app improvements. It would make user’s experiences much easier if you could save your credit card and didn’t have to enter the info every time. There are also just some weird glitches I’ve found when you get to the payment step so maybe some attention could be put into that area. The app is relatively new so I’m sure it’s just a matter of time showing what needs fixing.

Five stars for the food but 1 star for the app and online order-pickup system. The app works fine and would be my preferred way to order and get my food if it actually worked as intended. Here are the problems I have encountered using the app ordering: there is no curbside pick up, there are parking spaces designated for online order curbside pickup and it instructs you to “click I’m here” but that feature doesn’t exist in the app. If you call they tell you to come inside to pick it up. The staff are both surprised and confused at the online orders. Both times we tried it our order was missing items and had the wrong items. This doesn’t happen using the drive thru, it seems to be because online orders are outside the normal workflow and no one is checking that the orders are correct before handing it off. It’s too bad because it is very convenient to use and avoids the drive thru waits. I want to try it again but it is a big risk and I’ll have to take apart everything to make sure it is correct before leaving and most likely will have to go back inside to get it corrected. A lot of hassle and confrontation for something that is supposed to be fast and easy. My request is to fix the app, make it actually curbside and train the staff or hire more staff to ensure the online orders are filled correctly.

I feel like the rewards section isn’t great. I eat here A LOT, multiple times a week, and I rarely see any dollars off - maybe once. And the alleged free fried promo I had awhile back would not work no matter what I tried. It works now, but my main gripe is the fact that you can’t save your vehicle description under your profile! I use the app to pickup since I’m in a rush on my lunch break at work (drive thru lines can be long) and I have to type in my vehicle’s color, make and model every time! Please improve! :)