Arculus Wallet 4+

Craziest situation happened today . The app was strait up missing from my iPhone 14 max . I looked and searched using search and nothing. I went to AppStore and downloaded it once again. I was hesitant to restore the wallet because of the horror stories, you here or someone download it from the App Store and resulted in someone cleaning them out.
I downloaded the app once again, installed it and entered my private keys after setting up a new pin. The balance read zero! Then changed to my actual balance . Thankfully!
So relieved as I was, still Id already recommended this wallet to about 20 people and I purchased my wife one for Christmas, so this was a little troubling . I don’t want to lose my own funds, let alone be responsible for someone else’s losing theirs.
I fully agree with the opinion above where it would be nice to see an ability to hide a balance and have multiple wallets within one app controlled by which pin is entered chooses to opens the desired wallet.
I also do agree that this is the simplest easily adaptable method there is to cold store keys, therefore locking your coins on chain. I don’t know if everyone understands this is how it functions or not .
Oterwise this would be five stars, as it dos provide a great option .

Thank you for taking the time to share this feedback. We will consider your suggestion as we build our product roadmap for the upcoming year. We're sorry if the initial balance of $0 as our app was syncing with the blockchains alarmed you. We are definitely working on a better way to display the fact that the asset balances are in the process of syncing with the blockchains.

Look, maybe I just got an amazing support representative and I felt compelled to share a review.

A friend sent Link and Shib to her wallet but through the wrong network (cronos instead of ETH)

For over 2 years we thought the money was lost until we got through to Graham who not only walked us through how to recover the funds, but stayed on the line with us for 2 hours as we problem solved to recover them. Crypto world can be challenging for many who are just getting in, and having ambassadors and support like Graham gives light to the ecosystem that is being built. It makes people feel comfortable that if all goes wrong there are experts that can help you, walk you through and find solutions. Graham is a rockstar. Simple as that. We need more people like this who dedicate their time and patience to help the common folk understand the crypto world better

We are really happy to hear that Graham helped you and your friend access the SHIB and LINK you sent over the Cronos network. Arculus truly aims to make Customer Service a differentiator for our Cold Storage Wallet. It is great to know that it made a difference for you.

My new card arrived yesterday and it is working fine. I was able to restore my wallet. I left a negative review in the past and I want to update to a positive review after having a positive experience with Arculus’ costumer service.

The new card works as advertised. I was able to paired it with my phone with no issue this time around. It worked wonderfully. Thanks Arculus team for shipping a new card in a timely manner. The addition of new coins such as Cardano and XLM makes this new card a worthy upgrade from the Edition Zero Card.

I highly recommend the Arculus new Card because it is by far the easiest cold storage for crypto in the market to use. No power require. The most important thing is that Arculus has great customer service and they are willing to help you out if help is needed.

Thank you for taking the time to share this feedback. Our Support team is shipping another card to you in case the one you received was not communicating with your phone via NFC. We truly hope this new card works well for you. If it does not, you can always restore your wallet on your original Edition Zero card if that one was paired to your phone successfully.