iPhone Screenshots

Description

As part of Canada's efforts to reduce the spread of COVID-19 and prevent importation, all travellers are required to digitally provide contact and quarantine information upon and after entry into Canada.

Use ArriveCAN to comply with the new mandatory travel requirements.

Speed up your process at the Canadian port of entry and limit points of contact with others.

Plan ahead and learn more by visiting Canada.ca/ArriveCAN.

What’s New

Version 2.21.9

Usability Improvements

Ratings and Reviews

4.7 out of 5
47.5K Ratings

47.5K Ratings

Eli W. ,

Excited! Perhaps allow U.S. visitors to enter info early?

We are literally crying with joy to be able to come to Canada and see our beloved cottage in beautiful Ontario after so long! With this app would it be possible (with any coming updates) to allow us to photograph or otherwise enter our CDC vaccination information in advance of our coming to your country next month — for any processing you guys do upfront? Right now info entry is only a few days in advance of arrival as you know. Also: Do you anticipate integration of the Nexus system with this and the scanning or submission of testing results — to make the border crossings smooth and perhaps less prone to traffic jams? So many Qs! So much happiness! Thank you Canada for having us at last!

Developer Response ,

Hi there, we are pleased to hear you had a positive experience with ArriveCAN! At this time, you can only submit your information through ArriveCAN 72-hours prior to your departure date and time of arrival in Canada. You may wish to visit https://www.canada.ca/ArriveCAN for updates. Thank you for taking the time to submit a review, as we are always looking to improve the app experience for our users!

Onikooma ,

Seriously Unnecessary & Confusing

First and foremost I’d like to say we all waited for 2 years for the border to open up. But how can you cross now? I have your answer. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you don’t 🤣
*BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. My boyfriend and I ALWAYS check both websites and we’ve never seen anybody update it until “August 21” the big opening to cross. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. This was the day after they had opened the border.
Everything had to be electronically documented on the Arrive Canada App and again I didn’t know since their website was not updated. I was frustrated waiting to be sent back to America along with other people waiting in their cars.
Also, I had a bad experience with officers from BOTH sides. That was not my day…

Developer Response ,

Thank you for your review. You may wish to consult https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada for more information on the new and current requirements for fully-vaccinated travellers entering Canada.

lroseriver ,

Well developed + intuitive design

Really appreciate the user experience flow and design of this app. Works smoothly with features for saving your process as you go and for multiple reviews of your info before submit. Attractive interface.

I recommend a little more instruction around the “Add traveler” feature, as it was a bit confusing for two adults traveling together—should we both add each other? Should we have the information only on one device with the second person as an additional traveler? We ended up calling the border crossing (a challenge in itself!) before arrival for advice.

Developer Response ,

Thank you for taking the time to submit a review, and for your feedback! You may submit information on behalf of certain other persons with whom you are travelling, as long as all persons are residing at the same address for the duration of their quarantine/isolation period, and you have the authority or permission to collect and share this information. You can add up to 7 additional travellers, for a maximum of 8 travellers per your one ArriveCAN submission. For step-by-step guidance, please visit https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/help.html.

App Privacy

The developer, Canada Border Services Agency, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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