AskNicely 4+
Real Time Customer Feedback
AskNicely
-
- Free
Screenshots
Description
Receive and respond to real time customer feedback (based on NPS) from your iPhone or iPad.
AskNicely for iPhone is a powerful way for businesses to embed real time customer feedback in the daily routines of everyone from the CEO to front line staff. Designed to feel like the messaging apps you use everyday, AskNicely makes it easy for employees at all levels to track and action customer feedback for their role or function.
- Track customer happiness based on Net Promoter Score (NPS)
- Filter scores and responses by time period, rating, team, region, customer segment etc.
- Reply to customers straight from your phone and add notes for other team members
- Get push notifications for specific responses that need your attention
- View leaderboards that rank your best performing teams/regions/customer segment/channels
** Rated #1 Enterprise Feedback Management platform by G2Crowd **
** Feedback from AskNicely customers **
"Great product delivering fantastic results for our staff and customers”
"Very simple to use and very impactful for our business”
"AskNicely is the most seamless software tool that our team uses. Kudos!"
“Nice people"
"Hands down best NPS app on the market.”
** Requires an AskNicely account **
Visit our web site to start a free trial.
About AskNicely:
AskNicely is the world’s leading customer feedback platform based on Net Promoter Score (NPS) framework. Businesses can automatically track the happiness of their customers and take action to deliver experiences that get customers to stay longer, spend more and refer their brand to friends.
What’s New
Version 4.0.7
Improvements to multi-factor authentication, UI improvements and bug fixes.
Ratings and Reviews
One of the worst apps.
This app used at my company has been one of the most disappointing experiences I've come across. It is used to determine whether we receive a raise or promotion, but it desperately needs a two-sided operating system. One side should be dedicated to customers, allowing them to rate their experience with the company. The other side should be for workers, enabling them to receive fair ratings for the services they provide in someone's home. It is not fair that an employee can receive a low rating simply because a customer disagrees with company policies. This issue needs to be addressed promptly, as it undermines the fairness that should be the foundation of this app.
Aptive
Absolutely horrible app. Unless you’re looking to work your employees to the bone and demoralize them by telling them it’s their fault when they get and 8 and their score goes down. The whole business model is based off of their proprietary algorithm that doesn’t make any sense when applied to this field. It’s been well over a year and I still get bad reviews for “scheduling/call center” when I have nothing to do with that. Maybe put some effort into your app so your clients can actually get data that is accurate and makes sense.
Worse review system ever! Uninstall!
I constantly get bad marks because customers think they are grading the company overall instead of the technician individually. This is a ridiculously glitchy broken system and I’ve been getting everyone I can to give it a one star review of the app ends up in the trash can . I can’t believe a company like Aptive actually uses this.
App Privacy
The developer, AskNicely, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- AskNicely Limited
- Size
- 51.7 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.3 or later.
- iPad
- Requires iPadOS 13.3 or later.
- iPod touch
- Requires iOS 13.3 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2023 Ask Nicely Limited
- Price
- Free