ASPCA Pet Health Insurance 4+

I’m seeing reviews from months ago with the same issue I am having now. All websites and apps have hiccups but months of not being able to perform dental functions is inexcusable.

I cannot submit a claim via web or app. I go through the entire process only to hit a wall when I click submit. It just stays stuck on the page and greys out the button but does not actually submit the claim. Any attempts at saving the claim to try and submit later results in pivotal information being erased from the claim.

This is extremely frustrating. The entire business is about claims and your online claims portals are unusable. I have used ASPCA for years now and this is really disappointing and will have me looking for another pet insurance company. I don’t want to waste time on the phone submitting a claim I could have done in less than 5 minutes on a functioning website.

Hello, thank you for your review. We are sending this over to our developer team for review now. For assistance with your account credentials or any other concerns, please give us a call at 1-866-204-6764.

I had used ASPCA for 5 years and now after the update of the app. It tells me my email is not registered and I have an account already set up that does not match to the email address I used for the last five years. How ridiculous?

The old version of the app works a lot better - now I can't even login to my account with the email address and password I always use (not even on website). This is not what type of services we should get while paying over hundred bucks per month.

Going over other reviews, it looks like this is a common issue now - shouldn't the tech team fixed the problem at their end when a lot of people is going through the same problems?

Hello, thank you for your review. We are sending this over to our developer team for review now. For assistance with your account credentials or any other concerns, please give us a call at 1-866-204-6764.

Update: The app and the desktop version won’t work for me but for some reason if I use safari on my iPhone and go to the website that way, I am able to submit claims. I have tried to submit a claim 4x tonight and it gives you the option to save a draft version. But it’s deleted it. I tried several times to submit the claim and it would process then immediately deleted everything I had previous saved. The website also was not allowing me to process the claim although I was finally able to save it. But I’m disabled and I have a hard enough time with things like this. As much money as they receive in donations they could find a better app developer.

Hello, thank you for providing feedback - we are sharing it with our developer team now. Please give us a call at 1-866-204-6764 so we may further address any remaining concerns.