Auntie Anne’s Rewards 4+

Decent, clean layout! Easy to use, no complicated hoops to jump through. They keep it simple! 👍

Two small glitches, nothing big - When opening the (food) menu a video pops up taking over the screen and it’s oddly automatically at about 3/4 or completely “played” and the “video” is just a blank white screen? It’s odd. Luckily, hitting the X just gets rid of it and you’ve got the food menu. Happens again when ‘Drinks’ is tapped within the food menu.

Second issue: A tap on ‘Catering’ (again within the food menu) results in the app continually trying to load. I’m definitely not looking for catering. I was just browsing the app, but the company clearly has an interest in fixing this.

I don’t visit their restaurants often. It’s a rare splurge for me, but their pretzels are definitely really tasty. If you frequent them often, it’s definitely worth getting the app to make an account and earn some free snacks!
Would recommend!

We drove 30 minutes plus traffic to take part in the free pretzel promotion for members. After waiting the line for a total of 25 minutes we were told they were out of the free pretzels. We all thought they were making more so we would wait some more. However when it was finally our turn, there were literally 4 cups of pretzel bites left and 2 pepperoni pretzels. I asked for the pretzel bites to count for my free pretzel, but the cashier said she couldn’t do that. I handed my card to pay and said it was too bad since we drove and waited over an hour in total time, and she unnecessarily and rudely replied that “they didn’t have to stay open past 8 but they did”. My kids were shocked, I was shocked, we all couldn’t believe it. I paid for the pretzels and when we got to the bottom of the cup they were all burned. Horrible experience all around!

Second time we’ve walked all the way down to the only auntie Anne’s in the Walden Galleria in Buffalo NY only to be met with lack of product and rude staff. We decided to order a meal instead since my daughter wanted a dip with her pretzels and figured it would be cheaper so we ordered the combo with the drink and dip. But then she didn’t give us a dip. She said it wasn’t included. I said that’s why we ordered the drink because if she was getting the dip anyway. She said oh it does come with the birtnday cake ones. Like what difference does it make? If you can get cinnamon why wouldn’t you be able to get the new birthday ones. So then we have to pay $1.59* more for a dip. My order was to be a small cup of nugget combo but they didn’t have that so we’re pushed to spend over $12 for that combo. And they were barely even warm. And the girl was just rude.