Bring the party wherever you go with the FREE Cold Stone Creamery® Cake Ordering App! In just a few clicks you can quickly and easily order your favorite Signature Cakes or customize a cake any way you want it. Find a store near you by zip code or allow the app to geo-locate the store nearest you. Download the app today and celebrate every occasion with a Cold Stone Creamery Cake!
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Ratings and ReviewsSee All
User friendliness & gift cards
I don’t understand why the toppings were made so difficult; if you want more than the free first topping on the create-your-own you have to go through a whole other process instead of just picking what you want from a list which would be better for both the customer and the company. Also, I have 3 gift cards that I can’t even use because there is absolutely no where to use them on the app and if there is it’s in a horrible place because I’ve looked for a good hour and it’s not there.
Worse customer service at federal way location
Yesterday I made an order in the app and it is not the first time I have ordered here and I had never had a bad experience until yesterday, the employee Maddy called me to ask me how much I had paid because her system would not let her See the ticket and I told her how much I paid for 2 ice cream creations plus the waffle cones and she told me that I had to paid for the waffle cones because that was extra and I told her every time I order over the app i had never get charge for so I told her that you have to update your app, that never happened to me and it was not the first time that I order she told me that she could not give me anything because I do not paid for that when I got there I showed her the app and what was my order she wont give me the waffle cones because I don’t paid for that and I told her that’s fine they rushed to made my order, they did not prepare the ice creams as they supposed to be made because it was time to close so they are in a hurry up. Her employees name are Maddy and Anthean. I'm going to call corporation to complain about this place. Terrible customer service I think they did this for being Latino.
Do Not Use This App for Ordering!
I used this app to order a special 6 pack of cupcakes. Someone from the company called me to confirm that I had ordered 2 for tomorrow. I had ordered one for today, not 2. The woman on the phone was difficult to understand, but it sounded like she understood that I had ordered only 1 for today. Not even 20 minutes ago, I stopped in; not entirely certain if the 6-pack would be ready today or tomorrow. The one I ordered was ready. Yay! I asked about the other one, the girls said they only found one pack made up & one paper printout fit it. I checked my account online, Cold Stone charged me twice for the 6 pack.
The girls could not tell me if anyone would take the second one off, nor did they know how to do it. And because they supposedly only had one printed order, not 2, I could only leave with one 6 pack even though they got paid for 2. So now I have to call my credit union and explain to them the situation. Luckily, I have a great credit union.
- Kahala Management, L.L.C.
- 57.3 MB
- Food & Drink
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © 2013 Kahala Franchising, L.L.C. COLD STONE CREAMERY and the medallion design are registered trademarks of Kahala Franchising, L.L.C. or its licensors.
With Family Sharing set up, up to six family members can use this app.