Barnes & Noble 12+

I hate that it won’t accept my card on the app but it will on the website. I have to force close the app all the time to login, it should just keep me logged in. I’d love to see a specific sales section or an “upcoming sales” like my target app. They need to add the capability to track your shipped orders. I see that it says “shipped” but where is the tracking number? Things i love: the scanner, wish list tab, rewards tab, and easy access to the rewards card.

Edit to response: Thanks for the recommendations. I double checked everything. It isn’t me 🙃 it is the app. Just like all the other negative reviews.

We appreciate your feedback and will be sure to pass it along to our developers. Make sure the app has been updated to the latest software version. If you continue to experience these issues, try uninstalling. rebooting your Apple device, and reinstalling the app.

I never had issues with the previous app but was pushed to download the new app today.

Today I was trying to place an order for a gift, then one for myself.

Order 1 - send to new address
- added a new address in ship flow, errored out when saving the new address. Had to start checkout again, new address was there.
- paying with new card added as payment method. States CCV was wrong, tried again, then processed with same CCV
- states to link my membership card, entered number and it told me was already linked - still charged me the $6.99 for shipping

Order 2 - sent to me
- four new books were in my cart that I never put after my first order was placed
- when I go to checkout there is a random persons name, address, and card information
- when I try to change to my own shipping info, selecting one of the saved addresses, it tells me that the address is not valid. When I try to edit the address and save it tells me there are multiple issues, even when selecting the suggested address.

At this point I can’t place an order, and also was charged $6.99 over on my original order.

Please give us the old app back. What a mess 😞

We apologize for the issues you experienced placing your orders. If you are seeing information in your account that is not yours, please reset your password. https://help.barnesandnoble.com/hc/en-us/articles/5205049448859-Account-Password-Reset Please also contact customer service at service@bn.com with the details and the information from your first order that you were charged shipping on.

I’ve always used the website to order books, I never ran into problems. I would place an order and get a confirmation email about 10 mins later, I used the app bc I thought it would be a lot easier. I ordered 2 books through the app and I haven’t gotten a confirmation email or message 2 days since I’ve placed my order I’m anxious that maybe my order didn’t go through bc it’s been showing preparing shipment for the past 2 days. I always get a confirmation email and an email telling me my package has been shipped, and I haven’t gotten that from using the app!!! Please tell me if I’m getting my package or I want my money back!!!

We apologize if you did not receive an order confirmation email. Please email service@bn.com with the details so we can check on the status of the order.