Barnes & Noble 12+

Whenever I sign in and all of my information is correct it takes me back to the page where it says “sign in” or “enter as guest” and won’t let me get onto the homepage where you can search for the books unless I create a whole new account with a whole other email. It is so frustrating. Please fix this.

We apologize for the inconvenience. Please try reinstalling the app and ensure you have the latest version. If the issue persists, contact our support team at service@bn.com for assistance. We'll work to resolve this so you can access the homepage without creating a new account. Thank you for your understanding.

When it works, it’s a great app. Appreciate the search feature, ratings, and ability to make wishlists, track membership and online purchases. Reliability is poor though. Frequently crashes, hangs on login dashboard, refresh loops, never loading purchase history… I’ve found myself uninstalling and reinstalling once a weekish to get functionality back. I hope the app is given some well needed TLC to fix these issues!

We're delighted to hear you enjoy the app features when you've been able to access them, and we're working diligently to address the loading issues you've experienced. Our team is actively pursuing a fix, and we appreciate your patience. In the meantime, consider checking for updates and reinstalling the app occasionally. We apologize for any inconvenience and thank you for your understanding.

Update, same rating.

I don’t get logged out every time, which is good. But, today I tried to place an order to be paid for and picked up in a store. First issue that was that it wouldn’t let me use the gift card attached to my account. Then, when I tried to pay with the credit card attached to my account, I got a message that said there was no email attached to the order, which of course is not correct since I was logged in. I was able to place the order with no problem on the website, so I can only assume this is an issue with the app and BOPIS.

I know others have mentioned this, but the logging me out every time is a pain. The website doesn’t do that. The website at least remembers my email so I can log in using Face ID for the password. The previous cafe app allowed me to stay logged in, not sure why the technology from one couldn’t be transferred to the other. It’s easy enough to navigate, but the website is better at this time due to the log in issue. Edit. I sent this before and was told it was fixed with an update. Since this is still an issue, even when trying to use the app multiple times in day, my question is how do I know if my app is up to date?

Glad to hear that you are no longer have issues staying signed into the app. Sorry for the difficulty you experienced placing your BOPIS order. Should this issue happen again on a future order, please try signing out of your account on the app. Force close it by swiping up or to the side, depending on your device. Open the app and sign in again. If the issue persists, uninstall/reinstall the app.