We get people who get outside.
There’s something out there that gets your heart pounding. Biking, backpacking, climbing, kayaking, skiing, snowboarding. Whatever it is, we’ll connect you with your passions.
• Shop a clean, organized selection of outdoor gear
• Explore expert advice, videos, and photos
• View, edit, and add products to your Wish List at any time
• Message inbox with info on special deals and sales
• Push notifications help you manage your credits, wish list, track orders, & get the latest deals
• Earn credits and use them to upgrade your gear
• Read customer reviews from an engaged community
• Share gear articles, photos, and videos from the app
• Click-to-call Gearheads for expert help
This is more than a store.
Backcountry is a community where you can check out informative gear reviews from other customers, and tap into our legendary network of Gearheads in customer service for expert advice. Read articles and watch videos on everything from skiing techniques to secret cragging spots and bike maintenance to backpacking recipes and fly fishing.
Backcountry.com brings the best selection of premium outdoor gear on the planet. Shop skis, bikes, snowboards, climbing gear, tents, backpacks, sleeping bags, fly fishing gear and more.
Have questions/suggestions? Hit us at firstname.lastname@example.org
- Small bug fixes.
Ratings and Reviews
Love Backcountry but the App crashes a bit too often
Backcountry gives a new meaning to customer service. Just because you place your order online or through the App doesn't mean that you shouldn't expect customer service. And with Backcountry they truly deliver! They are truly focused at going the extra mile and getting things right.
I love their website and their filtering capabilities make it simple and convenient to find anything your brand, your color and in your size. The App seems to crash quite a bit for me. Luckily - once you log in (please remember to do that first) they remember your cart. But a few times, I've made the mistake of rushing into shopping mode and then the App crashed and my 20 items had disappeared. Great company, great people, great
Products, and most of al great service.
Backcountry has changed
I have been a long time customer of Backcountry. They usually have an excellent selection of gear with colors and sizes that are difficult to find or sold out else where. However I recently they have seemed to downgrade their serves. Their app is awful, glitches during checkout, times out and it again selected the wrong address for delivery. Backcountry has stopped sending confirmation emails on orders and even when you go to their account and check YOUR account details, there are none now. Only the cost, the item, and order date are available to view. No address, card used, or anything at all to check for correct information. The shipping they now use is OnTrac, the Spirit Airlines of the shipping world. The “Gearheads” customer service has greatly changed too. Once it was amazing, now you need to try 2 to 4 people to solve the issue. Mostly they “try” to solve the issue and leave the chat on idol so long it kicks you off. After several tries you may get a email forced through their system with details. Shouldn’t be necessary though, but here we are.
How is this company still in business???
Backcountry is a disaster and I have no idea how this company is staying in business. I ordered a Captain Comfort Deluxe mattress at the beginning of May, 2023 in the 52 x 78 in. size. My order was processed and arrived a few days later, but what was shipped was the 30 x 78 in size. I reached out to Backcountry and they apologized and sent me a return label and told me an exchange was in the mail. A few days later the new mattress showed up and it was another 30 x 78 in configuration. I reached out to Backcountry again and made it very clear in our conversation that I ordered the 52 x 78 size, and their order emails to me SHOW it should be the 52 x 78 size. Another apology from them and a promise that a replacement was on it’s way. Well, the replacement showed up today and guess what… it was a 30 x 78. For those of you keeping score at home that’s now 3 times in a row they have sent the wrong mattress size. I’ve already received a return label from them and will be getting a refund. I can’t imagine ever trying to buy something from these clowns again.
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