Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device. The app will route the service requests directly to the appropriate servicing agency. The customer can also view the status of a service request within the app.
Minor enhancements for file uploads
Ratings and Reviews
This update forces the entry of an address before allowing the selection of a photo; bad change as the address info often on the photo which would then auto populate the address. This version does not auto track requests; bad change as one must now enter the request number. Also some difficult to read font choices; very small and white font on orange background. Of personal note, I preferred the old look with the city flag pic to this bare look. This version does have better selections of service type.
It’s really not complete!!
Best app in town. Only thing wrong is when you put a request in because the grass so high is over your shoulders and rats, and mice and snakes and other creatures and trash and used tires and used condoms and cans and couches and fridges and debris there and you just want to get it cleaned and mowed and the city owns the lot because they demolished the house they could have fixed up there.. it says complete and you run look at the lot and nothing is done. It should say complete when its really complete. The last person should enter complete after verifying it’s been cleaned, cleared and mow, not the first person in housing who sees and just passes it along. Y’all need to stop that or fix that!
Please bring back the old app
The old app was perfect. It was very user friendly, you could easily take pictures of the problem you were writing about and very easy to check the progress of your request. They emailed you when the issue was resolved. I was so proud of Baltimore for doing this and thrilled as a taxpayer to see that my requests were taken care of-
When I told people about the app they asked “did they really fix things?” and I was happy to say that it did. I just tried the new app and you can’t take photos, you can’t make anonymous complaints which is very handy in neighborhood situations. It doesn’t have GPS to easily identify where
you are-it automatically updated your requests and let you see what was happening in the rest of the city.
If the new app more easily identifies which department needs to take care of a problem why didn’t they just update the old site with better prompts?
Data Not Collected
The developer does not collect any data from this app.
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- City of Baltimore
- 14.3 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
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