Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device. The app will route the service requests directly to the appropriate servicing agency. The customer can also view the status of a service request within the app.

What’s New

Version 3.0.1

Minor bug fixing and enhancement

Ratings and Reviews

2.0 out of 5
68 Ratings

68 Ratings

stellerdweller ,

Reduced functionality

This update forces the entry of an address before allowing the selection of a photo; bad change as the address info often on the photo which would then auto populate the address. This version does not auto track requests; bad change as one must now enter the request number. Also some difficult to read font choices; very small and white font on orange background. Of personal note, I preferred the old look with the city flag pic to this bare look. This version does have better selections of service type.

ojleblanc ,

Another call for the return of the old app!

Like a previous reviewer, I wish I could still use the old app. What was wrong with it? Nothing that couldn’t be addressed, I’m sure. Baltimore City too often invests in *replacing* things rather than pursuing continuous improvement of existing infrastructure that works.

I attempted to submit a request. It did not recognize intersections and it did not allow me to submit a photo. When I checked on my request, it is displayed with questions I was never presented and, therefore, didn’t answer, so it looks as if I provided no details. And the questions I was presented with and the answers I gave are nowhere to be seen. Were they registered along with my request? Who knows.

Please either quickly improve this new app or bring that old one back. The current situation of a gem of an app being replaced with a shiny new broken one isn’t working. I can’t believe we’ve taken a step backwards here.

jaspie1724 ,

Please bring back the old app

The old app was perfect. It was very user friendly, you could easily take pictures of the problem you were writing about and very easy to check the progress of your request. They emailed you when the issue was resolved. I was so proud of Baltimore for doing this and thrilled as a taxpayer to see that my requests were taken care of-
When I told people about the app they asked “did they really fix things?” and I was happy to say that it did. I just tried the new app and you can’t take photos, you can’t make anonymous complaints which is very handy in neighborhood situations. It doesn’t have GPS to easily identify where
you are-it automatically updated your requests and let you see what was happening in the rest of the city.
If the new app more easily identifies which department needs to take care of a problem why didn’t they just update the old site with better prompts?


City of Baltimore
15 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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