Update2: My clothes just arrives. Love! The quality is extremely good. Will admit, was not sure what to expect. Also, they had a nice tracking system so I could monitor where the package was. Am already placing another order. Update: shortly after I posted the below, received all of the reset password emails. Was able to login and check tracking. Thank you to whomever read the review and respond very quickly as within the hour. Now that's customer service!- Problem resolved (see update above): Well, I was looking forward to using the app due to the very solid reviews. I downloaded and placed an order. After logging out of the app, forgot password so attempted to do a password reset. It does not work - never receive the reset email (multiple attempts on different days) not even in spam. Worse, all of the help options require you to log in except for the Live Chat. But, the Live Chat is not that - it is another reset that never sends you the reset email. So order is placed, money paid, Banggood said they shipped but cannot track because no longer able to log in and no one is available help. ......

I’ve bought a few things from banggood and I gotta say my first purchase wasn’t pleasant ( at first) I never got it for some reason it got shipped to America then rerouted back to the warehouse in China when I caught this through tracking I contacted them they quickly confirmed I was correct and immediately offered me a complete refund or the option to allow them to ship the item again I said go ahead ahead and ship it again and it arrived in good working order. After several more orders without a problem I ordered a item that was faulty I connected banggood and once again they quickly reshipped me a replacement. So my verdict is nothing is perfect sometimes the shipping is slow ( look in the regional warehouses first ) and things sometimes go wrong but if you contact them they will work with to make it right . Definitely will order from banggood again

I admit my expectations were low. Some of the prices are so low, I figured you get what you pay for so if it’s junk I wouldn’t be upset. I don’t how they do it, but everything I’ve bought is quality. No one can beat their prices either. I just entered the RC hobby. I bought a desert racer for right at $100. Not expecting it to compete with the big dogs. I was shocked at how good it is. Fully repairable, fully upgradeable, and fast. Now it’s up to me to learn how to set it up properly. I also just bought a transmitter, receiver and several servos in a flash deal. I’m going to build some sort of rc vehicle. Just not sure what yet. So, transmitter, receiver, 4 high torque servos, 6 mini servos all for less than $100. Cheap fun for the man who has some other very expensive hobbies.

Wanted to order through the app because of the mobile discounts but had trouble viewing my order clearly and ended up ordering two of the same item. When applying certain coupons your total can increase for no reason. Mine jumped from the actual price of $35 to $55 when I applied one of “My coupons.” I also had trouble submitting my payment through PayPal. On the website and the app there is no way to cancel your order. I tried contacting customer support but they could not find my order due to “system maintenance.” Ten hours later my order has shipped and now I can’t even get a complete refund (they don’t pay for return shipping) and I’m stuck with an extra product that I did not want in the first place. The app is not worth the hassle and the minor 20 cent discounts you get on products. Banggood customer service will not be able to do anything for you if your order is messed up and you’ll end up losing money.