bankESB Mobile 4+

Good when it works. Breaks often.

When this works its a great app and constantly is getting updated to look and perform better. Sadly, at least once a month (often more) tbe app decides it doesnt want to work and needs to be deleted and redownloaded. Sometimes it locks my account and forces me to call customer service for help. I never want my account to lock and i always want access to my funds.

Developer Response ,

Hello, thank you for providing us your review and for being a customer of bankESB. As we continue to make enhancements to our Mobile Banking app, we will be sure to pass your comments along to our developers. If you ever encounter future issues, please contact us at 855.527.4111.

Awful

When ESB first launched this app I never had issues. After the last major logo change (I think after the bank bought out another bank) and the app update that followed (About 1 year ago) it’s awful!!! This app I would have to say is the worse one I have. Ever since the biggest update I spend more time trying to log into the app or not being able to access my information due to “errors.” It honestly almost just makes me want to switch to Florence because online banking is really important. Being able to access my account in cases of emergency or to monitor is that important to me. By not being able to access it now 95% of the time is just not acceptable to me. Not in a world where skimmers or identity theft is reality. Do not bother using this app.

Fix your App

When it works it’s great. The past few months after redownloading it. It never lets me log in, it just resets to the Home Screen. It takes 4-5 tries before I can login and yes I put everything in correctly each time. Now the new thing the app does it lets me login immediately but will not show my account activity. It says system is down try again later. There is no later it always says this. It’s making start to think about switching banks all together because of how poor this app has been.

Developer Response ,

Hello, thank you for being a customer of bankESB and for reaching out. We apologize for the issues you’re experiencing with our Mobile Banking app. Please contact our Customer Care team at 855.527.4111 so we can assist you.