Benefits Pro 12+

There is not enough selection in your catalog.
Also I can’t even use the card at Walmart because nothing scans as eligible. Not even bananas. I haven’t been able to use this card outside of this app (which has a terrible selection) except to pay my electric bill. Please update so I can use to buy food and vitamins at Walmart. I live in Webb City and that is the only place in this town where I can buy food and vitamins. I never had these problems with United Healthcare and will probably switch back to them this year, as your extra benefits card is pretty much worthless at the store.
I’m sorry to sound rude but it’s frustrating
Thanks

For my insurance Freedom, this app is supposed to let me scan a product at the select retailer and it will tell me if it is an approved purchase. Was adopting a pet. The majority of items were said to be approved by the app. If one wasn’t I looked for comparable ones that were. At the register it said $4 was covered. I needed the items, used a credit card and submitted a request for reimbursement. I got a letter saying the items were not covered despite showing the app saying the items were approved. Thank goodness I went ahead and spent the money on other items because I only had a few days or I would lose it. I knew they would deduct it from my next benefit credit if I spent it and then they reimbursed me but was worried they wouldn’t.

Happened to me before when I lost my card. I submitted my receipts & it was denied because even though I had to pay with a credit card while waiting for my new benefits card in order not to lose the benefits they refused because I had the groceries delivered but I wasn’t told that. Since I had to use my own form of payment I didn’t think it would matter if they were delivered for $7. We are old and/or disabled. It is difficult getting to and around the store. Why penalize a person who had to use their own form of payment because it was delivered 1 time because of a lost card and time running out

I give the app 4 stars because, it was very easy to shop and checkout. A small hiccup when placing my order with the 3 things I wanted left me owing $3.00 . It was my last $65 on the card. The $3 popped up in all red letters and when I pulled out my personal bank card …. I couldn’t find a place to enter my info. So, rather than calling customer service AGAIN ~ I just decided to take off two items and went with the larger purchase in my shopping cart. Furthermore, I have been having the awfullest experience at any store I go to use this card for cold & flu items!!!!! It would have helped me to know I shouldn’t have went to the self check line. Anyway thanks to the one cashier ( A Kroger Employee)who felt sorry for me and pushed my last purchase threw even though the cash register refused my whole order. Thanks for read. Hopefully, this will help someone else.