OTC Health Solutions 4+

I like being able to show the barcode to the pharmacy cashier when I make in-store purchases, and check whether an item is eligible for ORC benefits. But it’s extremely inconvenient that the app isn’t coded so iPhone stores my login and password. Passwords these days aren’t easy to remember or type. The app needs to stay logged in longer when I have the lock screen on, so I don’t have to walk around the store with the app constantly displayed just so I don’t get logged out.

The app doesn’t always accept my login credentials even though I very carefully check that I’ve typed them correctly. (I do appreciate that I can at least “show password”, since I have the type it multiple times.)

Fix the login user-unfriendliness and I’ll gladly upgrade my rating for this app.

I completely agree with the review written by TelzyA, but want to add that there’s also no way to log out. I shop for both myself and my husband and I needed to log out of my account to log into his and I couldn’t. I had to close the app, wait an hour or more until it finally timed out on its own, and then I could log in into the other account. And that’s not even addressing the fact that the only items this wonderful “benefit“ is good on are CVS brand! And items change monthly so it’s impossible trying to keep up.

This App has consistently shown the in store shopping credentials that belong to someone else! When I presented the barcode at the CVS register, they told me the account was for someone with an entirely different surname and living in a different state. I did report the issue to CVS via their customer support line, but they showed little interest in addressing this important issue. Waited a few days to see if the issue was just related to an end of year change over, but the issue has persisted.