CVS Pharmacy 12+

After a bad car accident over 5 years ago, I have found myself requiring pain management for the rest of my life. In needing this, I had to choose ONE exact pharmacy location to fill all of my prescriptions. Not only do I love my CVS location and all of the staff, I started using the app right away. I already had an Extra Care card, and used it for coupons and discounts. I’ve loved this app from the start, and thanks to developer updates on a regular basis, it has only gotten better!

I would give more than 5 stars if I could. The app platform is excellent and user friendly. It’s amazing how much you can do with the app!! I’m now in the top 1% of Extra Care money savers in the nation, and I can refill, scan, and check prescription status right in the app for myself and my family. All of my coupons are right there - one click to “send to card” in the app and the discount will be applied at checkout. The more I shop in-store for things I need, the more customized coupons I get! I also love that you can open a barcode to scan for prescription pickup so that you don’t have to say ANY personal info out loud! It tracks and archives everything. I cannot say enough about how much this app has changed my in-store and pharmacy experiences for the better.
Thanks developers for a beautifully designed app! One VERY grateful and impressed customer here!

Wow have they improved this app! I give it 4 stars with only a few suggestions to improve the customer experience.
This app was not good when I was first forced to move to CVS. I knew nothing about this pharmacy and after using my regular pharmacy app I was terribly disappointed and complained often. However, over the last 4 years the redesign and updates have improved the app tremendously. And the pay ahead and pick up is wonderful! I love the coupons I get on the things I use, however, I don’t understand why I must move them to my savings card. I wish they were automatically loaded there from the beginning (like the grocery stores with your phone number) or automatically recognized and loaded at check out like the grocery stores. That’s just totally unnecessary for a customer, but, if necessary I will continue to do so as I love the savings. None of the other stores require me to move a coupon to a savings card.
It would also be nice to send messages to the pharmacist. I find they are much more knowledgeable than any doctor on medication as it should be. But I was almost killed by a drug interaction from a doctor in 2007. CVS pharmacist are quick to come to the window, phone or checkout to warn of possible interactions ect. It would save them time I think and not hold up lines or phone lines.
That being said…overall I’m a happy camper with the newest version of the app. Thank you for listening to your customers.
Tb

The online system is very efficient and effective. Prices and rewards are super awesome! They have almost everything in the store. The manager at the 3020 Sepulveda Blvd I forgot his name -he’s a young African American gentleman. He happened to be at the store when I was looking for a help to open the locked where they keep Tylenol and other Antihistamine pills inside the fiberglass cabinet. I didn’t even know that he’s the manager because he was going around isle per isle and tidying the store. He’s very professional, friendly and very helpful. Two thumbs up for him! Over all CVS store in Sepulveda Blvd Torrance CA is probably one of the best -even though most CVS stores are good. I also trust and comfortable with the pharmacy staff. Most of my family and friends are CVS customers because I recommended CVS to all my friends, clients and family members. There’s only one thing that I wanted to comment on, is the extra Rewards bucks that customers get after we paid our items at the checkout-a long receipt with bunch of coupons and $bucks rewards but it expires within 5 days. It would be great if the expiration date is at least a month. It’s just a thought. Thank you CVS!

Kind regards,
Luchie Eslao