- App improvements – Please be patient as we make some behind-the-scenes system updates that may temporarily affect your ability to log in.
Questions? Comments? We want to hear them! http://bit.ly/1QhIUbv
Ratings and Reviews
I use Walgreens pharmacy to fill EVERY script we use! I must say that adds up to over 10 prescriptions per month ,if not 15. My family has used every other pharmacy in Lockhart and until we started using Walgreens, picking up a script was a DREADED errand! Long wait times....even longer pick up lines. It seemed no matter how many times I updated our information something was wrong. It has been nice NOT having these issues with Walgreens. Our prescriptions are always ready in a reasonable amount of time. We are individually notified when to pick up or if there is an issue that may need to be addressed. We have gotten to know the entire staff and are greeted personally upon arrival. The pharmacists are very thorough in making sure there are no possible drug interactions. My husband has several serious medical issues and medication changes occur often! We all feel at ease with Dan & Brenda in charge! The entire staff is knowledgeable and I just can not say enough good things about each one. We were even taken care of while OUT OF STATE.
So kudos to you all at the pharmacy in lockhart. The Kelly Family thanks you
Developer Response ,
We are so glad the app makes life easier for you and your family!
Convenient or a dangerous health hazard...
The app is easy to use, when it works. However, it becomes confusing when the email refill reminders arrive without RX information and I try to refill using the app: sometimes it creates multiple refills (be careful that you pick up the first refill at the store otherwise you may be charged hundreds of dollars) or simply does not refill. Additionally, the pharmacists often do not call the doctor when a new Perscriptions is needed if I send the notice through the app — unfortunately, this flaw has come close to putting my family members in the hospital when I have expected to pick up a prescription only to find out that no one had called my kids’ doctors. Of course, if there was some way the app could notify me that contact with the doctor is needed, I would be delighted to call the doctor hourly to keep my kids out of the hospital. The worst part is that Scripts sometimes completely disappear from the app. For example, a cream that keeps me from needing a catheter and surgery actually disappears from the list of Perscriptions every time the pharmacist needs to call my doctor to refill it. When I go to pick up the prescription after ordering it through the app, it is missing from my list as if it never existed. Finally, there are times that I simply cannot see my Perscriptions because they load indefinitely. When it works, it is convenient, but when it doesn’t it is a dangerous health hazard.
Developer Response ,
We'd like to understand more about the issue. If you can, contact us at 1–800–925–4733 and let the agent know what device you're using. We're more than happy to help.
Update to include Photo Order Status
The app could be better by allowing you to have access to photo order information/history. I do like the app for prescription status. Why can’t they do the same for photos. I don’t even know if my order is processed or even ready. I placed photo order from my iPhone XsMax at 900am. I received email but never received text or email that order was ready. I called the store at 12:14pm to confirm the order. Many times the store says the system gets backed up and can’t download the photos. I should not have to call store to confirm order. I couldn’t even find and record of my order on this app. I think Walgreens trying to consolidate things on the app but I have to go thru many steps (even logged on to the website) to find or locate info. #hassle. Thinking that my order didn’t get processed, I resent the photo order to another Walgreens.
Update: When I called the lady at my neighborhood Walgreens said the order was ready but the tag printed on the photos says 12:14pm which was the same time I called. The second Walgreens photo order was processed and ready in 15-20 minutes. All I just ask is that the Walgreens app be updated to include photo order status. I hate being in a rush and stop at my neighborhood Walgreens and they tell me that the photo machine is backlogged because it can’t download the photo orders. #2019not1999
Developer Response ,
We're really sorry to hear this. We'd like to work with you and correct the issue. If you can, contact us at 1–800–925–4733 and let the agent know what device you're using. We're more than happy to help.
- Walgreen Co.
- 290.6 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Medical/Treatment Information
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2019 Walgreen Co. All rights reserved
Get all of your passes, tickets, cards, and more in one place.
With Family Sharing set up, up to six family members can use this app.