BILL AP & AR Business Payments 4+

Be able to see to whom the invoice was sent under “See Details” when you click on a submitted invoice. This will enable the vendor to ensure that the invoice was sent to the correct email address and provide proof to the client.

When one clicks “Edit” line item, you should actually be able to edit it. As it stands, you can only 1) search for a previously submitted line item and 2) create a new line item, both of which defeat the purpose of an edit.

In the same vein, you should be able to delete previous line items, particularly if they’ve been created with errors.

I haven’t seen it myself yet, but I’ve been informed by other users that the App doesn’t notify you of errors in your invoice creation, whereas the website will. They weren’t paid for weeks at a time despite having sent multiple service ticket emails and being told that the error was fixed. The only way they figured out it wasn’t fixed was when they went into the website. If this is currently still a factor, then this nullifies the entire point of the app.

We're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Going into app development and website development is something they should have looked into before launching this thing…they really need to revamp the entire user interface, I am only using it because I am forced to do so by my company…otherwise I would never touch it…the whole website is just links trying to show you step by step how to do the process on the app rather than just let you do it…and the customer support is the worst I have experienced so far to the point where the one issue I have been trying to get fixed could have been fixed if they just deleted my account completely instead of just blocking me out of it…and refusing not only to give me a proper reason on why I am blocked out of MY OWN ACCOUNT or to even get me proper help to get it reinstated, instead they replied with “our decision to terminate your account is final and we will not be reopening your account or any further communication about this matter” …. Seriously, with no proper reason on why it is even happening or no way to get it reinstated…last I checked you have to delete my account completely not just block my access to it because at that point it is unlawful to maintain my personal information on your system especially banking information

Thank you for providing feedback. We are sorry for any frustrations caused by you being blocked from accessing your account and also any concerns you had with our customer service. If you can reach out to us through feedback@hq.bill.com with your information, we can put in a request to delete your personal information from our site.

Please beware of using this system to pay anyone. This system showed I was being paid as of Feb 4th to my bank account. I gave it to the 10th, still no deposit so I reached out to customer support. The chat rep explained it took 7 - 10 business days to receive payment. So I waited and Feb 17th (10th business day), I still received no payment. I reached out to customer support again and now this rep is stating I will receive a paper check via USPS and to check with the payee to make sure they have the right address. According to the Bill system I am being paid to my bank account directly, I explained this to the rep and he stated I would have to set electronic retrieval of funds directly with the payee (which the system prompted me to do when I received the invite for this app from the payee). I’ve been working for this agency for over 2 years and never had an issue receiving payment until now (this is the first time they are using bill to pay me). Snail mail was way more efficient and I’d have my money by now. Now here it is Feb 20th - no deposit, no check in the mail just waiting to see when I will get paid. Don’t recommend this app!

We're sorry to hear about this experience with our app, we’d love to help if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account, navigate to Support (lower left-hand corner), and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!