Birthright Israel 4+

I signed up as a new user with all my birthright credentials (same email, password, name, dob, phone number etc) as mentioned in previous responses and it just tells me that the user already exists, but when I go to sign up as an existing use it tells me my info is incorrect and I’m not sure how to access my account.

Can’t login, can’t access trips, everything you click goes to the same wrong page.

Navigation is completely broken. Tested on several devices. Updated, reinstalled etc.

Attempted to get in touch over email and phone over a dozen times. Both phone number listed say “not in service” when you call. 0 correspondence over email. Tried repeatedly talking to my trip organizer, and I keep getting pushed off and told she spoke to IT.

No phone number I can call, nothing I can do. This is critical because I need to extend my return flight. With every day that passes it is getting increasingly difficult to make accommodations there.

This app is in horrific shape and needs a complete revamp. If I do not receive any correspondence soon, I will be forced to cancel my trip and dispute the charge on my credit card.

Reading over reviews for this app about having difficulties logging in, i immediately did what the developer explained (that you have to technically “sign up” even if you have a Birthright account because this is your first time using the app) and everything seems perfectly fine. Can’t wait for my trip!