Blake's LotaBurger 4+

We’ve been going to Blake’s for a couple decades now for breakfast burritos and regardless which Blake’s you go to they are typically always great. However, service tends to be hit and miss. I’ve started using the app to order ahead in hopes of not having to wait and found that to be hit and miss as well. In some cases my order is ready but it seems lately I might have well just ordered when I got there. When going through the drive thru you tell them you have an online order, your told to pull up to the window and then find out your order isn’t ready so your told to circle around and get in line with everyone else. This stacks you into the queue and if by chance they bring your order out before everyone else in line, your stuck in line until the queue clears in front of you. Not to mention they’ve failed to bring out my complete order. They really should have the online orders use the designated parking spots on the other side of the building instead of stacking into the queue.

I’ve eaten LOTABURGER since I was a kid. 50+ years. It’s a ritual at my house to get my family breakfast burritos every weekend. But the order is NEVER correct. When you order a basic burrito. ie: bacon with green sauce, those are always right. But I order other types that are never right. For instance. Today I ordered a charizzo burrito with red and green sauce, add bacon and chopped green chili. I got a chorizo burrito with chopped green chili. NO SAUCE AND NO BACON! Last weekend I ordered a carne Ada Ada burrito with Extra Red sauce and bacon. Got one with NO EXTRA RED SAUCE AND NO BACON! That is very normal when trying to get a burrito in Aztec. Gonna have to open them up when I get there to check them I guess. Come on, it’s not that difficult. It’s a burrito for crying out loud!!

How is there not a button or an automated system to let the customers know there’s going to be a wait? I made a mobile order and show up about 20 minutes after. The guy in front of me was crying because of the wait so when it was my turn the worker gave me attitude like I was the one who was just disrespecting her . I didn’t mind about the wait but when I asked how long do you think she just laughed in my face and said she doesn’t know. So I just left. What’s the point of making a mobile order with no communication. There’s a Chick-fil-A right next door. I really don’t care to wait but how do they not even have a ball park time for me. What kind of sane person would ever return to this location after this ? I live right down the street and now need to remove this place from being a viable option to eat at. And to top it off there’s no way to cancel my order….. this is terrible . No place have I ever had anything close to this happening.