Blaze Pizza 4+

The last two times I ordered pizzas with the app, I had some problems. In general, the pizzas are good, though it depends on who makes them. It would be nice if the prep was consistent because some workers don’t care about making a pizza that’s good with evenly spread out toppings and made with care. I would go more often if it was consistently good. One other time, the workers hadn’t even started my online order and four workers were doing other tasks and no other customers were in the restaurant - I had arrived when the order was supposed to be ready. I am hopeful that this order I just sent is good.

Have eaten in-person in the store without issue. And have used their app for delivery several times without incident. But tonight ordered two pizzas from them using their own app, the app said it was delivered yet my pizza was not here. That’s when I realized what bad customer service they had if using delivery via their app. Actually bad customer service doesn’t describe it because it’s actually no customer service. There is no way to reach the local restaurant because it goes straight to voicemail, and when you call the corporate number they tell you you have to go on the website to the help section. When you go there your only option is to send them a message of why your experience was bad. There is no way to actually get ahold of anyone and ask if they can re-deliver your order or give you a refund. So you would sit hungry wondering what’s going on trying to contact the store for an hour before finally just giving up. Their app has no option to click if a problem with your order or your delivery. If I had ordered through Uber eats (or doordash) I could’ve messaged someone through the app and gotten it re-delivered, but using the blaze app there is no way for anyone to help you, and no way to reach the store. This was such a bad experience, I’ll never patronize Blaze again. Hopefully I’ll somehow get my $30 refunded

I love Blaze pizzas so I was so stoked to find out they had an app to streamline the process. However, the toppings are regularly outdated (for example, I've known broccoli was an available topping for some time now from going to the store location in-person, but it still hasn't appeared as an option when customizing a BYO 11-inch pizza), the rewards or promotions that I keep getting emails about never show up in the rewards section of the app, and there's no way to give feedback for issues with either the order or the app. Update: Recently, I've noticed that most of these issues are fixed but I keep getting a pop-up on the app that says that delivery is unavailable to my area, even though I've gotten delivery from the app multiple times before, and I can still get delivery from DoorDash (which I know for a fact is who this app partners with for deliveries). I don't know if this is a bug or a change in policy but I'm deleting this app and never downloading it again, the rewards are not even close to being worth all this trouble, I would rather just use DoorDash.