Bleacher Report: Sports News 12+

Great app. I love the articles. I would give a 5 star, if you had a way to see previously read articles or were able to favorite preciously read articles like the “News” app on iPhone. It makes it incredibly more convenient and easier to share articles or refer back to an article when needed. I’ve given up on multiple occasions when trying to find an article I’m referencing when talking to friends or family or when I’m trying to see if someone’s responded to my comment. Locating a previously read article is so difficult, I’ve been unsuccessful with finding some articles even after going to bleacher report after a few minutes, notably if the article is under the “Fire” category. Usually, I have to do a google search of the terms I remember + bleacher report just to pull up a previously read article. This issue should not be an issue in this day and age.

The idea behind the app is top notch. It had the potential to be the best sports app out there. Between the political stances and narratives they push, shutting off comments when they want to control the narrative, the weird obsession they have of posting literally anything lebron does even if it’s not even sports related (I got an alert under “nba news” that he wore a certain shoe out of his house), alerts classified under major sports news that aren’t news (You will get alerts for bat flips classified under mlb news or highlights), most of the articles their writers put out are terrible and make no sense (it reads like they did 2 google searches and then wrote an article with strong viewpoints about what a team should do. Most fans of those teams know more than the writers of their articles), and the countless nonsensical articles about trade ideas or speculation articles, the app is ruined. It needs new leadership. The community idea where you can have public forum discussions with fans of the same team is great. The way they have the news sections broken up where you can select your team and it takes you to a page where it gathers news articles from all over about your teams (including the teams beat writers) is fantastic. Literally those are the only 2 reasons I have this app. Everything else is terrible. Great idea, atrocious execution by people that are out of touch. Like I said, needs new leadership and a remodel from the top down

I want to be fair here. I’ve used this app for many many years. I enjoy their articles and I enjoy their PPVs. Occasionally the PPVs can be a little glitchy, but nothing being live streamed at that level is without blemish.

My issue is entirely with their customer service. I have an issue with my account, and I reached out to them. First, I tried email. It took them a long time to get back to me, and when they did the response was so off base it was as if they didn’t read the email I sent them. Then, I tried live chat. I spent an hour in live chat with someone who’s name I won’t share here, and they told me nothing other than “please wait a moment”. They kept telling me to wait when I’d ask for an update. They were so unresponsive, the chat actually disconnected because it took them so long to get back to me. Then I tried calling, which I knew was a bit of a long shot, but after a significant amount of time on hold, I had to hang up.

For the record, this is a shame because I actually really want to keep using their products and services, but the issue is such that I may not be able to. I really just want their help to make sure that I can continue to give them money, but at this point I’m unsure of the realities of that. This could be a really easy fix too, but I’m getting absolutely no where with their customer service.