BMW Motorrad Connected 4+

Overall a great app but a little buggy

I have been enjoying the BMW connected ride with my F750GS for about a year now. The bike integration is fantastic, but there are a couple of bugs that need to be addressed:
- The real time speed limit is displayed in Km/h although I have set my preference to use Miles/h as the speed unit. A couple of releases back there was a different issue where the reported speed limit was one mile less than the actual limit! After fixing that issue, it is amazing to see a completely different issue affecting the same functionality!
- The percentage of fuel remaining occasionally gets “stuck” at a certain level and won’t reflect the true fuel remaining. Once the tank is topped again, it jumps back to 100% and continues to be accurate until it will get stuck at some random point and won’t go down anymore! In contrast, the estimated remaining mileage seems to work correctly and stay always in-sync with the bike.

Overall, the app is great and works quite well! Thank you!

Cristal vulnerability

I own both the R1250RT and the R1250GS and in my opinion the overall Connectivity package and specifically the Navigation component, is a poorly designed package that is unreliable to the point of making it almost unusable save for a trip to the local supermarket. Even in this case you had better know where it is. The designers of the 2021 RT clearly do not own a modern smart phone as anything other than the smallest models do not fit the phone enclosure. Also the designers are not aware of how people use their phones given that the Connectivity App must be the dominant app and always open. If you try and access any other App the mapping function will stop working. Perhaps for some this is ok but the killer is the unfailing unreliability of the system. It is so unstable that you can not rely on it for touring or even the most simplest of routes. It’s when and not if the Connected App loses connection with the TFT the only remedy is to stop the bike, remove the phone from its prison, switch the ignition off and attempt to reconnect. If you are lucky it will reconnect but only until you lose the connection again, typically 15-20mins down the road. If the same shabby design and implementation standards were applied to any of the safety systems on the bike it is no exaggeration to say lives would be lost.

Developer Response ,

Hello, thanks alot for the feedback. We are sorry to hear that the app is not working properly on your smartphone. We would like to take a closer look and help you. It would be great if you could send us an email to connectedride@bmw.com so we can ask you fruther questions. Thanks in advance!

It was working before 5.0 upgrade

It used to work well. Not the most sophisticated GPS app in the market, but did work. Your upgrade to version 5.0 renders the app useless. 1. Most of the time it just doesn’t work. The TFT display on the motorcycle flashes 0 miles to destination and I have to stop and close the app, so I can at least see some driving information like speed, on the display 2. When it makes believe it is working, I don’t see a detailed map. It tells me to download tons of unrelated maps from all around the world and when I manually pick only the relevant one - I see no details, and the route “selected” doesn’t make any sense. Need to learn the route before I go on my bike. Like in the old physical map days 3. Can’t understand how your upgrade messed up w/ existing data as I had the map working before! Never before did I see an upgrade that totally destroys the app data. Before users click the upgrade button, there should be a level of trust established between the user and the developer, knowing at least, that this upgrade wouldn’t impact the app functionality. Well, this trust was severely impacted. 4. Don’t believe this upgrade could have passed the modest QA test. Doesn’t make sense it did. So sorry I upgraded. Thought you’d improve rather that destroy the app. Very disappointed.

Developer Response ,

We apologize for the inconvenience caused by the recent upgrade. Please send us an email at connectedride@bmw.com with a detailed description of the issues you're facing, along with any relevant screenshots and device information. Our team will investigate and work on resolving the problems. We appreciate your feedback and apologize for any trust that may have been lost.