MINI 4+

Connectivity issues?

I am “forced” to write a review because the “support” for this app doesn’t exist. This app is for a 2022 Mini Cooper SE. Nobody answers my requests for help. When clicking on the car icon a message saying : “Connectivity issues. Temporarily unable to load this content. Please try again. Retry.” I have been “retrying” again and again for weeks with zero result. I have deleted and reinstalled the app several times, rebooted the IPhone, rebooted and deleted the app at the same time. all with no result. Any idea on what to do to make this app working? My dealership’s “Mini Product Genius Customer Service Rep” has no clues about it. Thank you.

Developer Response ,

Hi 'Portland97'! Thank you for your feedback! We regret that you are currently experiencing issues with the MINI App! Please contact MINI customer service at 866-275-6464 to receive individual support for your issue. - MINI App Support Team

Definition of Frustration

I bought a new SE in Spain and live in Spain. I I downloaded the Mini app from the App Store. The app won’t let me register saying tahtvwe have to go through BMWUSA . When I try to log into the Mini app, I get a message that it wants to connect to BMWUSA.(I am an American). I can not be the very first person to have this issue!! I’ve called 3 different help lines, emailed folks,and still no resolution. Tech support is super slow and confusing….extreme disappointment.
UPDATE:
Tech support contacted me and the issue was resolved by resetting the country of my Apple App Store (yes, you can do this once you cancel your subscription to AppleTV and enter an address in Spain and a credit card that was issued in Spain). Now you can Reload the Mini app, delete the original one (the one you had downloaded when your store was set to the US) and then register. (Don’t forget to re-subscribe to AppleTV and to reset your App Store back to your home country. ) To MINI: whom to contact and how to contact tech support is very, very confusing. It had to have been designed by Kafka himself. Also, please provide detailed instructions, like I have above, on how to resolve the issue step by step, or walk someone through it over the phone. Better yet, don’t make people go through this 12-step program and make the issue go away. I can’t be the only one with this issue.

Developer Response ,

Hi Mary! Thank you for your feedback. You can create separate accounts with the same MINI ID in Spain and in USA. If you need further assistance contact MINI customer support from USA at 1-888-333-6118 or from Spain at +34 900 202 025. - MINI App Support Team

If you lost the app on your pre-2019…

Here is a navigation solution since Mini won’t tell you this, and will not fix the problems the loss of their app caused for people who have navigation systems.

First, look up your trips using Siri via Apple Car Play so it accesses the Maps app on your phone, not using the mini assistant nor the mini nav screen. (Hold the button on your steering wheel longer to get Siri instead of the mini assistant.) After Siri locates your destination on the display, there will be a small icon that looks like a paper with an arrow next to the destination name; pressing that will give an option to transfer it directly to your mini navigation. Then it will use your car navigation for the trip: heads up display, etc. as if you set the destination through the mini navigation.

Super easy, and routes are arguably more accurate than the mini navigation. You can pre-plan trips and save them in your iPhone’s Apple Maps to pull them more quickly, if that is your need.