The Shell App is designed to help you make the most of your stop!
Shell® Fuel Rewards® Program
•Join the Shell® Fuel Rewards® Program to save at the pump. See full Terms & Conditions for details.
•Earn additional fuel savings by using mobile payment in the Shell App.
•The more you fill, the more you save. Platinum Status members save 10c/gallon.
• View and manage your rewards in the Shell® Fuel Rewards® Hub, and easily link your loyalty accounts for added savings.
•Browse Fuel, In-store, Dining, Grocer, and Participating brand offers – all in one app.
•As a new Shell® Fuel Rewards® Member, you'll save 10c/gal on your 1st fill, 20c/gal on your 2nd fill, and 30c/gal on your 3rd fill.
•As a Shell® Fuel Rewards® Member, stack your loyalty savings with 4% back when you fill up or charge at Shell using the new Shell Performance Elite Credit Card.
Fast, secure mobile payment
•Easy, convenient payment from your phone—no need to swipe a credit card or enter your Fuel Rewards Alt ID.
•Use mobile payment with your Shell branded credit card, Mobile Checking, Apple Pay, or directly add your credit/debit card: Visa, Mastercard, American Express or Discover.
•Add or buy Shell eGift cards directly in the App.
•View your receipts, rewards, and offers all in one place.
Find a Shell station
•Quickly locate nearby Shell stations, view fuel pricing and dining offers, and activate in-store offers.
Charge your EV with Shell Recharge
•Access 115,000+ charging points in the Shell Recharge roaming network across the U.S.
•Find chargers, check availability, start/stop charging, and pay—all in the App.
This app is intended for use by individuals aged 18 and older in the United States.
Equilon Enterprises LLC doing business as Shell Oil Products US, LLC (“SOPUS”) is the data controller and determines how your personal information is collected and used in this app. Shell Information Technology International B.V. is the Developer of the app and publishes it on behalf of SOPUS.
You CANNOT earn and save with fuel rewards when you use this app!
Musicmeaghan158
I wish I could rate this zero stars. I signed up for the fuel rewards program and have received no rewards despite making multiple purchases. I called the customer service number today and found out that if you want to receive the rewards, you must download both the shell app and the fuel rewards app and the information must match (this was the case for me- I had both and the information matched). If you are a stop and shop rewards member, you must go into the fuel rewards app and create a 4 digit pin to use with your phone number at the pump- this information is not readily available at all, by the way! Then, if you want to receive the rewards, you must type in your phone number with the pin, and pay at the pump- you MAY NOT pay with the app! How ludicrous! The app shows at the check out screen that you have rewards points that will be used for the purchase, and then they just aren’t applied. It is an absolute scam and a terrible user interface. What an absolute shame.
Developer Response
Hi Musicmeaghan158, We understand you’ve had an unexpected experience. For further assistance, please visit our website at shell.us/help-and-support so we can help you with your concern. Thank you!
Wow!
mikewhxhur
So I just wrote a review it’s not listed I don’t know why?… irrelevant though. I’m posting this because I can no longer see the prices online. I downloaded Circle K as well as another gas station so I try to only shop at Shell for gas. Before today I did not have those other gas companies apps ln my phone. I know all prices in town are fairly competitive. The other gas companies are at least showing me their prices. I have to fill up my vehicle every single day from practically empty, I spent hundreds of dollars at buying gas a week I need to know the prices. I will delete my account and probably change my phone service because I am very petty. I don’t care who knows it now perhaps I’m just doing it wrong perhaps there’s a Hidden setting or maybe it’s in the progress of changing I am giving shell seven days from today if I can see the prices after that great I’ll keep shopping in Shop if I can’t see him and can you give me this app me and mom I need a new phone so I’ll go to another phone company. I can probably save just as much with other gas stations 10 sans 15 sense I go out of my way drive 5-10 miles and work different areas for better deals. Yall need to reach out to me or i will scream from the mountain tops. If they don’t respond to this complaint then they made a mistake. If I am proven wrong i will apologize and show tons of love. Every time I fill up for a while and delete this aweful review.
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).
Terrible customer service
Buyer's remorse-C
I enjoyed the app and savings to begin with. However, when I had an issue and needed to contact customer support, I was treated poorly. I had an issue where I had more than one payment linked and my preferred payment was not the default even though I selected it to be. My payment was rejected and I was not notified via email, app, etc. On the app, nothing appeared out of the ordinary after making the transaction as usual. I didn’t see the issue until I went to fill up again. When I called customer service to get it taken care of and to report the system error I experienced, I was talked to SO disrespectfully. The agent literally raised her voice talked over me. I called again after trying to understand what happened (because at the time it wasn’t clear and she was not trying to help me understand) and when I asked for a manager, she said no. I called back with my bank because there were fees associated (and I was refused a manager). It was the same rude person. I had to ask HER if she would calm down to simply ask my questions. My bank refunded me the fees as a courtesy and I paid the remainder of my part. I deleted the app and haven’t used the app since then. Shell should be ashamed choosing such unprofessional people to offer customer support. It was a joke and in total a 2 week ordeal. I’m happily with Exxon now.
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).
Liar, liar liar
william paul sr
In all my years, dealing with big companies, I have never been lied to as much as I had been lied to from Michelle Oil company and the last month in the past month, I have been called a immigrant five or six times I am not an immigrant. I was born in Pennsylvania. A little town called Easton. I was in the army in 1966. When the war of Vietnam was going on, they needed volunteered. I volunteered for my country. I was living in Vietnam from 1967 to 1968. I was mad that out of Vietnam I served four years, nine months and 10 days in the army I got a medical discharge from the army of 100% service connected dis you people are the one that is hiring all the immigrants cannot speak English very well you can hardly understand what they’re saying when you got a problem with someone or something you asked to speak a supervisor they put you on hold come back five minutes later that there are no supervisors available to talk to this is happening more and more each day the man that I was talking to that I needed a copy of my Social Security card, my passport and my drivers license to get a credit card from the refund I think this is going way out of hand. I need to talk to upper extra person somebody that knows how the company is run and they can speak English when I talk to him today. I did the money telephone number five times he kept waiting down. Number he told me someone. Will be calling me back, but it is now. 9:34 PM and no one has called me and this conversation was at or about 12 noon Eastern standard time. I need to talk to someone from the upper echelon who knows how the company is wrong and what is going on
Developer Response
Hi william paul sr, Thank you so much for reaching out to us. We understand that your experience with the Shell app wasn't as smooth as we hoped. Please feel free to visit our website at shell.us/help-and-support, and we'll be more than happy to assist you in improving your experience. Thank you!
We’ve rolled out even more updates to improve your Shell App experience! You can now discover Dining offers directly in the Station Locator, making it easier to save on the go. Explore the Offer Catalogue to browse in-store deals, participating brand offers, and grocer savings—all in one place. Plus, stack even more savings with the new Shell Performance Elite Credit Card. The Shell® Fuel Rewards® Hub also makes it simple to manage and link your loyalty accounts and your payment methods for added loyalty savings!
Version 9.5.0
The developer, Shell Information Technology International B.V., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Financial Info
Location
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Contact Info
Search History
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
