Chevron 17+

JAKMAN

Absolutely the best way to fill up your vehicle. This is the year of COVID-19 at anything that avoids contact can be a good thing ...The app gives you a prompt when you’re near a Chevron station by the Geo fencing if you allow the app to keep track of where you are (which is why you download the app to begin with ) (directions are provided to the Chevron gas station )you look around and see which pump number is available and then select that pump number on the app ...you’ve already added your credit card or payment information when you downloaded the app so that’s taken care of and remember you have to make sure that you don’t lift up the pump handle until after the payment has been authorized.. or you’ll have to start over again..(yup, I jumped the gun, again)... and then once you’re done filling up the app automatically gives you an electronica screen that you can take a snapshot of an added to your photo album under the gas receipts.(extra credit if you edit your photos and add the mileage you’ve gone each time you fill up😁.. Super easy!!!

The app is no longer useful

I have had some version of this app for years and never have had a problem with it until the app redesign. I can no longer access my account to fill up my tank because my phone number has been invalidated. I received ZERO notification of the change until I tried to fill up my tank. I DO NOT give my cell phone number to companies. I use VoIP numbers for this very reason. Because of this, I no longer have access to my account or the history within. It’s rather aggravating and I’d really like to know why VoIP is no longer acceptable.

This isn’t the only issue I have. When accessing my credit card account, it’s launched to the web and there is no option for using Face ID. Older versions used to have it. It’s a real pain having to put in a user ID and password every single time. Once in my account I am unable to view credit card statements. They simply will not open after pressing the link. So really, the only value this app has for me now has been stripped down to viewing my account balance and to pay the card.

I think you guys need to go back to the drawing board regarding the user experience of this app. It used to be good and Iwas VERY happy with it. I really liked getting gas with the app. It was super easy and fast. Now, not so much, because I’m locked out.

Does not work

I have not been able to link any of my credit cards to this app, not even Apple Pay (the app was downloaded from the App Store). I always get a “problem processing payment” message each time I try to pay for fuel through the app. I uninstalled and reinstalled the app, and then it would not accept any payment cards I input. The customer service person I spoke with documented my issues and said they would make a note for the developers to investigate the problem. I am still waiting…
I have now got the generic response from the Chevron people “contact your financial institutions to resolve this problem”.
I am deleting the app because it is clearly not ready for prime time, unlike the competitors’ apps (Exxon and Shell) which have worked seamlessly from the start.

Developer Response ,

We'll look into this issue for you. Please send us a note at cccweb@chevron.com or call us at 855-285-9595 so that we can follow up. Thank you.