Exxon Mobil Rewards‪+‬ 4+

Aggravated in VA

The app is great when it works. I m going on 2 months of intermittent use. First I was only able to use it the 1st time using the Exon smart card for payment. Then it locked up the payment the next time and during my initial sign up I opted to not get a card because I did not want another card to have to carry. Well you can’t set up an online account without the actual card which turned into a nightmare which after 3 calls and over a month gone by before I got the actual smart card and now I cannot even add it as a payment. During this whole process I kept adding other card payment forms so I could keep using the app. However I continue to have issues getting it to work and it having a hold put on it twice which renders it useless. Seems that if you have a weak signal trying to use the app and keep trying to connect it basically locks you out(guessing in their terms places a hold on your account) which takes them 3 days to review. Meanwhile your filling your gas tank with no way to even tie your fill ups to your reward account to continue to earn points. And it is a hit or miss for an actual attendant in the gas stations to be of any help. I’m hoping once I am able to get my smart card added it will be a bit more reliable, but not holding my breath! Good luck with your experience!

Takes the car filling experience to a whole new level

Love this app! No need to even touch the screens on the pump. Keep track of receipts right there. It takes gas stations to a whole new level. The only thing I don’t get is that here on the App Store it shows support for Apple Wallet, meaning the ability to add some sort of pass to your wallet (separate the Apple Pay.) I don’t know what that could possibly be for, I don’t see an “Add to Wallet” option anywhere in the app. Anyways, I love how it automatically knows which station you’re at. It could not be simpler. I always thought that having Apple Pay + NFC at the pump would inevitably be a better but the fact that this app actually replaces the regular list of options and prompts normally found on the out dated screens on the pump takes the car filling experience to a whole new level. Just pull it out of your pocket or pull it up on your watch, select your pump number, scan for Apple Pay and you’re done. It’s that simple. I have no regrets with this service. If they ever add NFC Apple Pay to the pumps I will strongly consider continuing to use this app still. Thank you!

Developer Response ,

Mr Johnson,

Thank you for your feedback, we appreciate your business!

While we are proud to support Apple Pay in our app, at this time we do not have a use for the Pass feature within AppleWallet.

As for NFC, absolutely something we are watching, for now we're focused on delivering a consistent experience combining your payment and loyalty into a single step.

Thanks again for your feedback and your business,

Always out of stock

I shop here usually every day because it is convenient. However over the last year I dread stopping because I know at least 5 times a week they are out of what I usually buy. I always buy two Starbucks mocha drinks and Palma’s red one hundreds along with gas. This last week the store has been closed 6 times because they were short staffed Everyday for the last two weeks they have been out of te cigarettes I buy. The same rude employees act like I am bothering them when I want to check out and I get the eye roll if I ask when will more of whatever they are out of or if they can check in the cooler to see if there are any in the back. The two employees that I have constant issues with is a large black but light skinned black lady with a super short hair cut dyed bleach blond. She never has a name tag on. The other one is even more lazy. He works the night shift and if you show up after 230 the doors are locked and he is either sleeping in his car or hiding in the store. People bang on the door and he ignores them. He was licking his finger when he was about the check the person out in front of me. He touched their stuff with his just licked fingers. He had been eating chips. It was so unsanitary. Then I asked for my cigarettes and was told still out this is two weeks now and Starbucks he tells me he isn’t going to check they are out. I was actually glad he was lazy this time I wouldn’t have to wanted him touching my stuff at all.

Developer Response ,

Hi there! Thanks very much for taking the time to provide feedback. We have passed on your comments to Customer Service so they can be addressed. If you have any additional suggestions, please send them to EMRewards@exxonmobil.com