BPme: BP & Amoco Gas Rewards 4+

Pretty good but not today

I’ve had generally good experience with the app up until today. Generally I can access the app and identify the gas station to pay online and get the discount. Today however the app didn’t work in Charlottesville VA. The app failed to connect to the payment method apparently. I trued shutting down my phone and then on again. Twice. The second time, I was asked to logon.I didn’t know my password so I tried to reset multiple times with no luck. Maybe the Internet connection was bad In Charlottesville. I tried to set a second gas station and it didn’t work either and was not able to connect to reset the password. I

tried to use the app one more time in Front Royal Virginia with no luck. Again I could not reset the password though the connection was good. I was finally able to reset the password when I got home so I guess the app doesn’t work sometimes if the connection is poor. And why I had to logon again I have no idea. It’s frustrating to logon when the connection is not good and you can’t reset the password.

Doesn’t Work with BP Card

Update: This app is hit or miss. It now works with the BP credit card. One night I went to 4 different BP stations, all listed in the app as accepting app transactions, before finding one that I could actually use with the app. Overall, I’ve had more positive experiences than negative ones but I was expecting so much more.

Previous: I made the decision to get this app and card after my credit card information was stolen at a pump. I liked the not having to insert the card. I used the app with another card and it worked like a dream. I get the BP 2 weeks later. It took days to be able to add it to the app. I called BPme and was told they’d escalate it but I’d have to wait 2-3 days. No response. I figured out on my own you have to call to activate it, which I did immediately when I got the card, but then you also have to activate it in the bank’s app which no one told me. Now, the card’s on the app and I’m at the gas station. The bank blocks the transaction. I call the bank and they say it’s the pump. I go another pump and I don’t get the 30 cents discount. I call the BPme app people and am told to physically use the card at the pump. The whole point of this was to not have to do that. However, I still don’t get the discount. I’m told they are escalating the issue but I’ll have to wait 5-7 days for a response. This whole experience was a waste of time and a tap on my credit.

Developer Response ,

Hi there, we are sorry to hear about your experience, and thank you for providing your valuable feedback. We take your feedback seriously and will continue to look for ways to improve the experience for our consumers. Thanks, BPme team

Disappointed

I’ve been having problems with the app lately. every time I try to get gas there’s an error of some sort, either it won’t go online or it’s telling me that my cards is not good anymore. yesterday I went to the pump and use the app and it told me my card wasn’t working and it popped up some kind of PayPal thing so I deleted the PayPal. I made sure that my debit card was good. It still wouldn’t work. I drove home, not getting any gas, got home and i got an alert from my bank saying did you try to get gas, I said yes but I was already home by then so I went back today and it was five cents cheaper which means $.10 cheaper for me so I started pumping it and it went from 385 to 390 instead of 380. So in the meantime in inadvertently I took $30 worth of gas so I went inside and I spoke to the guy and he informed me after arguing with him me it was always like that. Not trye at all. He finally said that as of two months ago debit cards and credit cards are considered the same on the app can’t use the debit card that you use on the app just as the card to get your awards you don’t get the rewards if you use just the debit card that you use on the app so I am writing this review. I remove my credit card from the app and I’m gonna be deleting the app and go to quick Chek they take debit cards and they’re a little bit cheaper anyway very disappointed in your company

Developer Response ,

Hi there, we are sorry to hear about your experience, and thank you for reaching out to us. When using the BPme app to purchase fuel, you will always be charged the stated credit card price. To receive any other prices (debit card pricing or discounts for specific credit card brands) that are offered by the stations, you cannot use the BPme app. Rather, you must use your actual linked payment card at the station or enter your ALT ID (phone number) at the pump. Any qualifying purchases will be counted in BPme Rewards. If you need any further assistance, please contact our support team at 1-800-333-3991, and they will do their best to assist you. Thanks, BPme team