Boatsetter Owner App 4+

We’ve been having trouble with the app and missing out on bookings. We’ve called several times about this. So far things have been okay, however, we find it odd that on got, sunny days we do not get bookings. We’ve checked to make sure the days are available and they are because at times the schedules would be altered. As of now we’re good and monitoring the app more frequently.

Hi BlueBird@LKN, and hmmm, that does sound a tad strange. We suspect that it’s something to do with the way you’ve listed your boat. Please feel free to reach out to contact@boatsetter.com and our team will investigate and let you know how you can optimize your listing and start getting all the bookings you deserve!

I recently had an unfortunate experience with Boatsetter, leading to an unjust deactivation of my listing. Despite my consistent efforts to maintain timely and effective communication with potential renters, I was cited for several incidents of alleged unresponsiveness last year. I believe this to be a misunderstanding, as I have always prioritized clear and prompt communication.

After this experience and considering my needs for flexibility in communication and more reasonable service charges, I decided to move my listings to another leading boat renting app. This platform offers a better fit for my requirements, allowing for easier interaction with potential customers and at a cheaper rate.

It’s disappointing to have to leave a review like this, as my initial interactions with Boatsetter were positive. However, I felt it necessary to share my experience to provide feedback on the areas where the platform could improve, particularly in terms of flexibility and understanding towards its users.

Thank you for sharing your experience. Quick responses are a fundamental aspect of Boatsetter's Community Policies, designed to ensure the best experience for Owners and Guests alike.
While we regret any misunderstandings that may have occurred, we take all feedback seriously. We'd like to know more about your experience, please feel free to reach out to us at contact@boatsetter.com with your name, boat make/model, and year. Boatsetter Support will be more than happy to assist you further.

First off I signed up and have had almost no request. Seems odd since a competing app sends us one to two customer request per day per boat. Second the two, count it two requests all summer that have come through here wanted us to modify the trip and unfortunately you can’t modify it. They have to pick either all day or hourly and since It was an all day booking (7hours) I was unable to modify it to multi day with an hourly overage fee. Like all the other apps. I haven’t been impressed with Boatsetter and honestly haven’t seen any value in it. Find their competition not as pretty if an app but way more functional and 50-1 on customers inquiries.

Hi bbmknmem, thank you for your review! We are always looking for ways to improve our service and make it more desirable for boat owners like you. And it looks like we need to do a better job at helping boat owners optimize their listings that will drive more opportunities.

We have a dedicated Engagement Team that can help recommend changes or improvements to your boat listing that can help drive more opportunities your way, as well as answer any questions you may have about adjusting bookings and choosing durations (2, 3, 4, 6 and 8 hour options). As you mentioned, we currently don't offer a 7-hour duration and apologize for any inconvenience this has caused.

Thanks again for leaving your review. Your feedback has gone into our suggestion box!