Nelly was an amazing host! She even left a cake for my husband’s birthday! This is a house that has been converted into two units with the host in the back, you don’t even notice anyone is there. She was so accommodating and went above and beyond for us. The unit had everything you would need for a stay. There are little twinkling lights in each room that are nice in the middle of the night when you have to get up for something(or turn them off if you please). The front patio has patio furniture, a grill, and an area for outdoor smoking. The neighborhood was so quiet, the only noise we heard was an occasional dog bark. Everything was so fresh and clean, I noticed the fresh smell as soon as we entered the door. All of the blankets and towels were so soft and fresh. The unit was immaculately clean. We loved having the extra space and comfort that a hotel just cannot provide and the full kitchen saved us so much money on our food bill. We can’t wait to book this private, comfortable, and charming little cottage for our next stay! If you have any special requests ahead of time just ask her and she will make it happen. She truly is a rockstar host!

I had the same woman kick me out of a hotel in Conway and Branson because I reported a glitch in the app. I am not sure why the hotel owner would be upset about that since I was being honest and was actually saving him money. But that woman stole the money I had on a prepaid card that I had to go get after she alleged my debit card and Cash App did not work even though my bank clearly shows that I paid. I contacted Booking for a refund and heard nothing back. I am a Beta Tester, so I was doing exactly as I am supposed to do, but I am not sure how that woman knew I reported a glitch unless she had access to the app itself or was able to get access using fake WiFi. The night clerk had her son in the lobby playing Roblox. She was the one who told me my card didn’t work and insisted I go get a $100 preps card. Now I am sure that she didn’t use my money for herself, right? But I am really confused why a hotel owner would kick me out when I reported a glitch on how people can use the app to steal nights without paying. And since the two hotels I stayed at are not connected in any way, I don’t understand why they would have the same woman kick me out five hours down the road. Booking has yet to respond to my complaint. But I had a 105 fever and the flu and had to drive myself home after my bank card was locked and numerous hotel rooms were charged.

The manager I spoke to was the furthest thing from helpful. I booked a room for march and it clearly stated no prepayment required, pay at the hotel. Booking still charged me in advance $900. The manager tried saying it’s the hotel that is trying to take the money and not booking. I spoke with the hotel multiple times and they even offered to speak with booking, the manager told me they called and got hung up on. Even claimed to have emailed the property about the situation. I asked to be cc in the email and she told me she doesn’t have to if she doesn’t want to. Could never verify anything she said. After the conversation I received a email saying they couldn’t get in contact with the hotel. I ended up still getting charged even though I requested to cancel my reservation. After being charged I called the hotel one last time and spoke to an employee who knew what customer service was. She immediately resolved the issue, refunded the money that was wrongly took from me and got me to book with them directly. If I could even pronounce the managers name from booking I would proudly blast her all over this review but of course you always get someone who can hardly speak a lick of English and every other word is ummmm. I would never recommend using booking. False advertisement is illegal yet they do it and get away with it

Just because you know, the name doesn’t make it sweet. This company is very quick to take your money, and I suggest using them for a REFERENCE and going through with your hotel. like I said, they’ll take your money and as soon as you have a problem. Or your property decides to be shady. You’ll be forwarded to multiple “ai” chat bots, who will constantly repeat the same thing, “they can’t do anything” or “you can’t escalate the situation” or “talk to anyone”. You’ll get no response from the customer service line. I’ll say in 24 hours, but you’ll be left high and dry, and it’ll keep telling you “24 hours”. It’s gotten to the point, I have to dispute charges with my bank for FIRST TIME. And if you do decide to book something with them, just BE CAREFUL. Again you will receive no help from them, they will try and charge the NET WORTH, OUTTA YOU. And another problem, I’m seeing, is you better read EVERY. SINGLE. THING. Reading the reviews on some of these properties, it seems they’re able to get away with A-LOT. Like, broken amenities, and fake pictures, in fine print. And, really it’s just weird, shady business practice. I recommend you DONT use this app. You can’t be dealing with HUNDREDS DOLLARS from people names. And have ZERO customer service and resolution. It ought to be illegal.