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Ratings and Reviews
My Trip to Italy 2019
This was before COVID -19. It’s been a while and I meant to write a review. This place was perfect for our stay in Rome. Staff was friendly and spoke fluent English as well as other languages. Food was delicious and location was with walking distance to many attractions and the Metro was easily accessible for the further excursions. The main train station was also close by if you wanted to travel to other cities or Countries. We traveled as a family of 4 so we needed an apartment. European hotels don’t all accommodate rooms for 4 like American hotels do. I also made one big mistake. We traveled on a evening flight from NY to Rome. By the time we got to the Hotel it was sometime the next morning. Our bodies were still on Eastern time and were awake about 26 -27 hours before we were able to get into our room for a nap. It was August and quite hot outside we felt tired and ready for showers as well with no where to go but sit in the lobby where I was actually falling asleep. They were probably not very happy with us. My advise for European traveling take that into consideration. Next time I would even pay to have the room ready a day early so it’s ready for a little rest and freshen up when we arrive.
Comfort Inn and Suites
We won’t ever stay here again. First off, I reserved a King Suite. They gave me a double Queen. I called the front desk and the little gal lied to me about the computers going down , so she couldn’t check. She then said well, you paid so your problem. Ok, so I check the room. We have a broken main outlet ( exposed wires too) and the three outlets on the wall were out. Major OSHA issue. I go in person to the front desk to change rooms , since now they put a room full of partying neighbors next to us.
Now, I’m getting the room we originally reserved ( really).Our 2nd morning, No water ( the water pump is broken). Now we have a toilet that filled with dirt and sediments after it was fixed. We leave and return to no maid service was done to clean it, no fresh towels, no room coffee given. Simple things I paid for. Had to go find a maid cart and replace everything myself, since that what the young man at the front desk said to do ( another really). I also was also shocked to come upon a manager being very rude with her front desk person while the lobby was filled with patrons waiting for their bagged breakfast like she couldn’t put the customers first. In all my years of hotel stays, this by far was the worst experience ever. I’m getting up in my years and had a tough time changing the rooms by myself, hunting down towels and coffee , going to the front desk for way too many things. Oh, yeah they deactivated my room key. Had to fix that too😢
Developer Response ,
Hi Disgruntled Sohnrey and thank you for letting us know about that. You can leave your review of the hotel from our App menu : "Bookings" or contact our 24/7 Customer Service and we will be happy to send you the hotel review questionnaire. Kindly find our contact details by clicking on the ‘Customer Service help’ option from the menu of our app.
Usually my go to app
Overall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic.
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