Boulevard Professional 4+

Needs functionality improvements

The app needs to let us view our entire day & week on the screen. It’s hard to tell exactly what day/time you’re looking at.

Full week view and the ability to minimize the calendar for full visibility need to happen. Until then, the app is hard to use and inconvenient for checking your schedule.

Worst Customer Service / Bait and Switch Company / I lost $5000

There’s no customer service. They were so kind during the trial period and once they received my money they were no where to be found. I was reluctant to get with them because they were new to the medical aesthetic community. I was currently with Aesthetic Record and Boulevard stated their charting system was soon to be released. I agreed to move forward with them on the contingency of the medical charting component. The charting system was launched and not only was it terrible, they wanted to charge me extra a month to use the photo section, as if the $5000 they got from me wasn’t enough. Their processing fees are nearly 3%. I’ve reached out to them countless times through email as that is the only way they communicate and no one responds back to me.

Please beware of this company as I don’t want you to suffer the same loss as my company has.

Developer Response ,

Hello,

we have reviewed your comments and we are genuinely concerned. Your notes do not match typical customer feedback. We'd love an opportunity to connect with you directly and make this right. Please email us at support@blvd.co and put "ATTN: Karlyn, regarding my app review" in the subject line. Thank you very much.

100% scam

This booking system is a scam. The duo reader didn’t work, we had to invest in additional equipment in order for the duo to “work”. We had about a week to two weeks worth of the reader working. Otherwise we’ve been getting charged additional fees for manual entry on top of a $400 monthly payment When I signed up they told me I was able to cancel at anytime. I have four weeks notice and now they’re trying to continue to charge me for a system that doesn’t work. The customer service is horrible as well it’s a been run around trying to get a response. Until I responded with I will contact my lawyer in regards to their ill business practices and two people admitting their faulty system was on them, did I get an email that they wouldn’t charge. Kind of ridiculous that it has to get to that point in order to receive a response from them

Developer Response ,

We’re sorry to hear about your experience with Boulevard. Our support team reached out to you several times with a recommended solution but unfortunately they never received a response. Our standard contract is for a one-year term. We partnered with you to transition out of the system, and we wish you the very best for your business.