Vagaro Pro 4+

As I read in the reviews, several business owners seem disappointed that Vagaro is mainly a program for salons, However in our case it has worked perfect. I own a tumbling gym with many different coaches who have different schedules and different prices along with different lessons that they offer. Vagaro has been a way for me to allow our clients to book appointments with any of my coaches based on either the clients preferred time or their preferred coach. It has also helped out our accounts receivable by allowing me to force the clients to and put payment information in case of no-show appointments or kids car pulling/driving themselves. They have also been able to take any suggestions that I have given based on problems that we ran into, and have found a way to alter the software to make it work for us. Although their processing company is not very quick to deposit funds and seems to have a slightly higher interest-rate than I’d prefer, it still beats the fallout from not having a way to require payment information. I would highly recommend this software to anyone or business who has multiple employees with different schedules that you want to allow customer bookings. :) Great job Vagaro!

I’m your everyday stylist who is busy with life and working 5-6 days behind the chair, two kids an husband etc. I’m at my 10 year mark and I realized I was getting burnt out from my phone. Some days I’d have anywhere between 20-75 missed texts….yes you read that right. I was drowning in requests, appointment changes, Pinterest pictures, questions etc. After a 12 hour day behind the chair, I’d then go home to my husband and kids and crash before another long day…leaving little time for the most important part….customer service.

I had battled wanting to switch to a booking app because I’m a little bit of a control freak but let me tell you the customization available in Vagaro, has literally given me a second set of hands and another brain. My clients can book, change Apts, send their friends my link to refer them to me. It’s cut back on my personal reach outs by about 75-85%……it’s life changing.

Client satisfaction has always been the most important to me. And with the demand rising even more I was at a point my people were suffering because I’m a one woman show. But now vagaro took a weight off my shoulders and I will never look back! I’m obsessed, and so are all my clients. Their feedback has been 110% positive and that speaks for itself!

I must say I was a little skeptical at first when I opened an account. I’ll list the pros and cons that I’ve experienced over the last month… Pros: - Smooth transition from Square Appointments. Very helpful and on top of their communication. - Easy to use interface with a lot of extra features that Square couldn’t offer my business. Example: Card Processing - They’re customer support is on point! I can text, chat or call and the wait time is virtually non-existent. If your chat happens to close, they’ll actually call you back to follow up. This was very important to me because being a new user was a little overwhelming and I had a lot of questions. - They give you feedback on feature requests that may not be available yet. Updates coming soon! Cons: - Just a few features in checkout that aren’t available, YET. - A little bit more support in searches for the Tattoo Industry in their Vagaro App. Market it as SALON, SPA, TATTOOS AND FITNESS. Overall my experience has been great. They’ve exceed my expectations. After being with Square for so long, it was a little scary making the transition. But I’m glad I did. I hope this review helps others make a decision on an all in one software for their service industry business.