GlossGenius - Salon Software 4+

Honest review

I’m an solo esthetician with my own business. I originally started playing around with GlossGenius when I was in school, love the esthetic & just how appealing the app really is. However, I really wanted a form feature, so sadly I switched to Fresha. I am now back with GlossGenius, they have a form feature & it’s so nice to have, they have waivers, which are great! The only downside to the forms is it’s unorganized chaos, you have to create your question & assign it to a service, for every question. The other booking site I used had a form for everything (that you created), so it was way more organized and you didn’t have to scroll through 100 questions to take something out.. etc. Another feature I wish Gloss would add is a payment link, or even a product store. You can sell products during the actual checkout process, but say you had a new client (& you don’t have their card on file) that wants to buy a cleanser, you literally cannot accept payment unless they’re right in front of you with their card. So a payment link would be a huge feature, I had to create business Venmo in order to accept payment outside of Gloss. I think the esthetic of Gloss is amazing, but to pay $50 a month is a little steep for the amount of features it’s missing, or that could improve the overall experience of the booking site. Other than those minor things, it’s really a great booking app!

Boutique Salon Owner, switched salon from square

I switched my entire salon staff over from Square a couple of months ago and we are really loving Gloss Genius. It’s very easy to use. I did have to get four stars though, because there has been a huge hindrance for our customers who find us online and on Facebook and Instagram… Which is the majority of our new clientele in this day of time. When they log into the booking page, it only shows the providers name not the services so if you have a multi service salon like I do, you may should wait until they integrate that, because as of right now we’ve lost some business over it. New clients, who want a spray tan don’t know who the service provider is who does spray tans, or, for example, a new client who finds us on Instagram, doesn’t know the service providers name who does nails so unfortunately we’ve had some negative feedback about it and I know for a fact it has cost us. Hopefully Gloss Genius will update it soon but I do have a great things to say about their tech-support. They are awesome at helping out. I just hope they can update this for a multi service line like ours ASAP or we are going to have to find something else unfortunately.

Developer Response ,

Hi there! Thanks very much for sharing your review and so sorry to hear that you've lost some business because of it! We want to let you know that your feature requests and suggestions have been heard and we're working through them! Our product and development team is looking to release the option for showing the service first before the service provider for a team account in the next couple of weeks so please stay tuned :) Your feedback is super valuable to us so we're grateful for you for sharing!

Beautiful but lacking some features.

I was using Acuity for years, and made the switch to GlossGenius mostly for the built in marketing which is so nice! However it is missing some features especially for the steep almost $50/month price. The two key features I think would make this worth it would be having an option to “optimize schedule” or “minimize gaps” in the scheduling. Acuity had that and it was nice to not have clients booking at random times of the day and leaving me with gaps and losing income due to not being able to schedule another appt where I normally would be able to if the gaps weren’t there. Also I wish was a legitimate two way sync for the calendars. The “two way sync” that they claim is not 100% accurate. You still have to block off time separately in the GG app or change your existing calendar entry into a GG entry. It doesn’t sync in the way that you can block out a time on your phone/google calendar and have it block on your GG. It’s still extra steps that you have to take to block time out. And it doesn’t correctly sync to my google calendar at all. It takes over a whole day sometimes for the entries to update so I can’t even rely on it. Acuity had full and seemless two way sync for all calendars which was super convenient. Honestly if it weren’t for the marketing feature I would have stuck with Acuity as they have much better features for almost half the price.

Developer Response ,

Hi, there! Thanks for sharing your thoughful feedback! :) With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. Feel free to also share your request with us directly at support@glossgenius.com. We love hearing from you!