GlossGenius - Salon Software 4+

Worth the switch

I switched over from square and it took me atleast over a month to learn how to use square and I’m a tech savvy person but lord knew my struggle was real with that website. I kept hearing about glossgenius and decided to make the switch so I did and I’m glad I did because everything has been easier for me and smooth as ice skating ice ! . There are a lot of things I wish they had but I know that they are hearing are concerns and voices on what we need and want and are following through with the best that they can. It will take time but I’m here for the long run . This app is super easy to use. I do wish we didn’t have to pay 24$ a month or at least lower it because we have to pay processing etc . I’m still waiting on the desktop access more like the app that’s the only thing that makes me want to leave is that I have to do everything on an iPad or a iPhone and my high energy self don’t sit right with that it’s hard to focus.

Honest review

I’m an solo esthetician with my own business. I originally started playing around with GlossGenius when I was in school, love the esthetic & just how appealing the app really is. However, I really wanted a form feature, so sadly I switched to Fresha. I am now back with GlossGenius, they have a form feature & it’s so nice to have, they have waivers, which are great! The only downside to the forms is it’s unorganized chaos, you have to create your question & assign it to a service, for every question. The other booking site I used had a form for everything (that you created), so it was way more organized and you didn’t have to scroll through 100 questions to take something out.. etc. Another feature I wish Gloss would add is a payment link, or even a product store. You can sell products during the actual checkout process, but say you had a new client (& you don’t have their card on file) that wants to buy a cleanser, you literally cannot accept payment unless they’re right in front of you with their card. So a payment link would be a huge feature, I had to create business Venmo in order to accept payment outside of Gloss. I think the esthetic of Gloss is amazing, but to pay $50 a month is a little steep for the amount of features it’s missing, or that could improve the overall experience of the booking site. Other than those minor things, it’s really a great booking app!

Boutique Salon Owner, switched salon from square

I switched my entire salon staff over from Square a couple of months ago and we are really loving Gloss Genius. It’s very easy to use. I did have to get four stars though, because there has been a huge hindrance for our customers who find us online and on Facebook and Instagram… Which is the majority of our new clientele in this day of time. When they log into the booking page, it only shows the providers name not the services so if you have a multi service salon like I do, you may should wait until they integrate that, because as of right now we’ve lost some business over it. New clients, who want a spray tan don’t know who the service provider is who does spray tans, or, for example, a new client who finds us on Instagram, doesn’t know the service providers name who does nails so unfortunately we’ve had some negative feedback about it and I know for a fact it has cost us. Hopefully Gloss Genius will update it soon but I do have a great things to say about their tech-support. They are awesome at helping out. I just hope they can update this for a multi service line like ours ASAP or we are going to have to find something else unfortunately.

Developer Response ,

Hi there! Thanks very much for sharing your review and so sorry to hear that you've lost some business because of it! We want to let you know that your feature requests and suggestions have been heard and we're working through them! Our product and development team is looking to release the option for showing the service first before the service provider for a team account in the next couple of weeks so please stay tuned :) Your feedback is super valuable to us so we're grateful for you for sharing!